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IT Support Specialist – User & Application Support
Hypoport SE. Serve as the direct point of contact for colleagues at the Lübeck site regarding IT questions and issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT user support, including troubleshooting and resolving technical issues for colleagues, while effectively managing hardware logistics and onboarding processes. Proficient in structured documentation and familiar with ticketing systems to enhance IT service delivery.
Highest-signal resume keywords
IT User SupportWindows ProficiencyMicrosoft 365 ApplicationsTicketing Systems ExperienceGerman Language Skills (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT User SupportTroubleshootingHardware ConfigurationTicketing SystemsCloud-Based Office TelephonyPassword ManagementDocumentationMicrosoft TeamsMicrosoft OutlookMacOS Proficiency
Soft Skills
Solution-Oriented ApproachOrganizational SkillsIndependent WorkCommunication Skills
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
HelpdeskIT SupportOnboardingOffboardingService Management
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as the direct point of contact for colleagues at the Lübeck site regarding IT questions and issues
- Analyze and resolve workplace-related incidents
- Prepare, install, and configure notebooks and peripheral devices
- Issue, collect, and ship hardware
- Provide the technical equipment required for new colleagues
- Support IT onboarding and ensure the smooth return of hardware during offboarding
- Support colleagues working from home or at locations without local support
- Take turns providing telephone IT support
- Handle requests relating to central applications, particularly cloud-based office telephony and password management
- Document solutions, progress, and information in the ticketing system in a structured manner
- Constructively challenge and improve existing support processes
- Take on additional areas of responsibility and further develop central IT services
Requirements
What you’ll need- Completed vocational training, ideally in IT; alternatively, a commercial or comparable qualification
- Several years of practical experience in IT user support, helpdesk, or a similar role
- Career changers with relevant IT experience are welcome
- Confident user of Windows and macOS
- Confident user of Microsoft 365 applications, particularly Microsoft Teams and Outlook
- Experience with ticketing or service management systems and structured documentation
- Ability to handle technical requests clearly and solution-orientated, whether in person, by phone, or remotely
- Independent, responsible, and organized approach to work
- Very good German language skills, at least C1 level
- Good English language skills, at least B2 level
Benefits
Comp & perks- 30 days of annual leave
- Option to take up to an additional 20 days of leave
- Trust-based working hours
- Sabbaticals
- Flexible vacation planning
- Self-organization without micromanagement or traditional hierarchies
- Training opportunities
- Knowledge Days
- Exploration Days
- Peer feedback
- Individual development programs
- Opportunity to take responsibility for your own areas of focus and help further develop IT support