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IT Support Specialist – User & Application Support
Hypoport SE. Serve as the primary contact for colleagues at the Lübeck site regarding IT-related questions and issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT user support, including proficiency in Windows, macOS, and Microsoft 365 applications. Capable of effectively guiding users through technical issues and managing hardware logistics while maintaining strong organizational skills.
Highest-signal resume keywords
IT User SupportWindows ProficiencyMicrosoft 365 ApplicationsTicketing Systems ExperienceGerman Language Skills (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT User SupportWindows ProficiencyMacOS ProficiencyMicrosoft 365 ApplicationsTicketing SystemsStructured DocumentationTechnical Issue Resolution
Soft Skills
Strong Organizational SkillsSolution-Oriented CommunicationOwnership
Tools & Technologies
Microsoft TeamsOutlookCloud-Based Office Telephony
Certifications & Qualifications
Vocational Training in IT
Industry Keywords
HelpdeskUser SupportIT OnboardingProcess Improvement
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as the primary contact for colleagues at the Lübeck site regarding IT-related questions and issues
- Analyze incidents and support users through to successful resolution
- Prepare, install, and configure notebooks and peripheral devices
- Issue, retrieve, and ship hardware
- Provide technical equipment for new colleagues and support IT onboarding
- Organize hardware returns during offboarding
- Support colleagues working from home or at locations without dedicated local support
- Take turns providing telephone-based IT support
- Handle requests relating to central applications, including cloud-based office telephony and password management
- Document solutions, case status, and information in the ticketing system in a structured manner
- Constructively challenge existing processes and contribute ideas for process improvement
- Take on and further develop additional areas of responsibility within User Support
Requirements
What you’ll need- Completed vocational training, ideally in IT; alternatively, commercial or comparable training
- Several years of practical experience in IT user support, helpdesk, or a similar role
- Career changers with relevant IT experience are welcome
- Proficient with Windows and macOS
- Proficient with Microsoft 365 applications, particularly Microsoft Teams and Outlook
- Experience with ticketing or service management systems and structured documentation
- Ability to guide users through technical issues clearly and solution-oriented, in person, by phone, or remotely
- Strong organizational skills and willingness to take ownership
- Very good German skills at a minimum C1 level
- Good English skills at a minimum B2 level
Benefits
Comp & perks- Trust-based working hours
- Sabbaticals
- Flexible planning of 30 vacation days
- Option to extend vacation by an additional 20 days
- Training sessions, Knowledge Days, Exploration Days, and peer feedback
- Individual development programs
- Self-organization without micromanagement or traditional hierarchies
- Autonomous, results-oriented work
- Freedom to grow and develop personally
- Opportunity to take ownership of your own topics and ideas