IT Systems Administrator, 2nd-Level Support

Hypoport SE

. Handle and resolve technical inquiries relating to SMART CLOUD in 2nd-level support .

Posted 10/30/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical IT support, particularly in troubleshooting Microsoft server environments and Remote Desktop Services. Possesses strong communication skills in German, enabling effective customer interaction and problem resolution.

Highest-signal resume keywords

Technical IT Support ExperienceMicrosoft Server Environments KnowledgeRemote Desktop Services (RDS) KnowledgeStructured Problem-Solving ApproachFriendly Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingError Message AnalysisConnectivity Issue ResolutionApplication SupportTechnical Inquiry Handling

Soft Skills

Logical ThinkingCustomer InteractionProfessional CommunicationIndependent Working StyleAbility to Manage Multiple Requests

Tools & Technologies

SMART CLOUDRemote Desktop Services (RDS)Citrix

Certifications & Qualifications

IT Specialist for System Integration

Industry Keywords

Technical SupportHosting SystemsSustainable SolutionsRecurring Issues Analysis

Tech Stack

Tools & technologies

CitrixCloud

About the role

Key responsibilities & impact

Handle and resolve technical inquiries relating to SMART CLOUD in 2nd-level support
Provide direct support to customers with IT issues
Troubleshoot connectivity issues, error messages, and applications that fail to start in a structured manner
Narrow down potential causes of errors and identify suitable solutions
Ensure the stable operation of hosting systems and the specialist applications provided, in collaboration with the team
Analyze recurring issues and develop sustainable solutions
Communicate directly with customers by phone and email
Use telephone communication whenever it enables issues to be resolved more quickly

Requirements

What you’ll need

Completed training as an IT specialist for system integration or comparable IT training; alternatively, relevant professional experience in technical IT support
Experience in technical IT support
Knowledge of Microsoft server environments
Knowledge of Remote Desktop Services (RDS)
Citrix knowledge is a plus, but not required
Enjoy helping people and resolving technical issues
Logical thinking and a structured approach to problem-solving
Willingness to learn about new topics and technologies
Enjoy interacting directly with customers
Friendly, professional communication skills and the ability to explain technical concepts clearly
Ability to keep track of multiple concurrent requests and changing priorities
Independent working style and comfort working in a nationwide, 100% remote team
Very good command of German, both written and spoken

Benefits

Comp & perks

Work remotely from a country in the European Economic Area (EEA) for up to 8 weeks per year
100% remote work within Germany
Remote work
Trust-based working hours
30 days of vacation
Option to extend annual leave by up to 20 days
Employee discounts
Wellpass membership
Company pension scheme
Flexible vacation options
External employee assistance and advisory services
Hypobike
Hypoport shares
Group accident insurance
Professional development opportunities and the chance to take ownership of technical areas of expertise
Self-organized work without micromanagement or traditional hierarchies
Holacratic way of working