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IT Systems Administrator – User and Application Support
Hypoport SE. Serve as the direct point of contact for colleagues at the Lübeck location regarding IT-related questions and issues .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT user support, including proficiency with Windows, macOS, and Microsoft 365 applications. Capable of effectively guiding users through technical issues while maintaining strong organizational skills and a commitment to continuous improvement.
Highest-signal resume keywords
IT User SupportWindows ProficiencyMacOS ProficiencyMicrosoft 365 ApplicationsGerman Language Skills (C1)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT User SupportWindows ProficiencyMacOS ProficiencyMicrosoft 365 ApplicationsTicketing SystemsService Management SystemsStructured DocumentationTechnical Issue ResolutionCloud-Based Office TelephonyPassword Management
Soft Skills
Strong Organizational SkillsSolution-Oriented CommunicationResponsibility Taking
Tools & Technologies
Ticketing SystemsMicrosoft TeamsMicrosoft Outlook
Certifications & Qualifications
Vocational Training in ITCommercial Qualification
Industry Keywords
User SupportHelpdeskTechnical EquipmentIT OnboardingOffboarding
Tech Stack
Tools & technologiesMacOS
About the role
Key responsibilities & impact- Serve as the direct point of contact for colleagues at the Lübeck location regarding IT-related questions and issues
- Analyze and resolve workplace incidents through to successful resolution
- Prepare, install, and configure notebooks and peripheral devices
- Issue, collect, and ship hardware
- Provide technical equipment for new colleagues and support IT onboarding activities
- Organize the return of hardware during offboarding
- Support colleagues working from home or at locations without local IT support
- Participate in the rotating telephone IT support schedule
- Handle requests relating to central applications, particularly cloud-based office telephony and password management
- Systematically document solutions, ticket status, and relevant information in the ticketing system
- Constructively challenge existing processes and contribute ideas for improvement
- Assume and further develop additional areas of responsibility within User Support
Requirements
What you’ll need- Completed vocational training, ideally in IT; alternatively, a commercial qualification or equivalent
- Several years of practical experience in IT user support, helpdesk, or a similar role
- Career changers with relevant IT experience are welcome
- Proficiency with Windows and macOS
- Proficiency with Microsoft 365 applications, particularly Microsoft Teams and Outlook
- Experience with ticketing or service management systems and structured documentation
- Ability to guide users through technical issues clearly and solution-oriented, in person, by phone, or remotely
- Strong organizational skills and willingness to take responsibility
- Very good German language skills at least at C1 level
- Good English language skills at least at B2 level
Benefits
Comp & perks- Trust-based working hours
- Sabbaticals
- Flexible scheduling of 30 vacation days
- Option to extend vacation by an additional 20 days
- Self-organization without micromanagement or traditional hierarchies
- Training sessions, Knowledge Days, Exploration Days, and peer feedback
- Individual development programs
- Opportunities to take on responsibility and contribute your own ideas
- Autonomous, results-oriented work