Regional Field Technical Manager – EZ/AZ

Hyundai Motor America

. Provide advanced technical diagnosis and support for complex and escalated vehicle concerns .

Posted 10/5/2026full-timeBrossard • CanadaMid-LevelSenior💰 CA$81,900 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced technical diagnosis and support for complex vehicle concerns, with a strong emphasis on automotive electrical systems and diagnostic procedures. Proficient in building relationships with dealership personnel and providing on-site coaching to enhance service operations and technical competency.

Highest-signal resume keywords

Automotive Diagnostic SkillsRoot Cause AnalysisAutomotive Electrical Systems KnowledgeBilingual in English and FrenchExperience with OEM or Dealership Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical DiagnosisTroubleshootingRoot Cause AnalysisAutomotive Electrical SystemsVehicle Networks (CAN, LIN Bus)XEV SystemsMicrosoft Office ProficiencyField Quality InvestigationsData AnalysisTechnical Writing

Soft Skills

Strong Communication SkillsAnalytical SkillsProblem-Solving AbilitiesOrganizational SkillsTime Management

Certifications & Qualifications

Bachelor’s Degree in EngineeringCollege Diploma in Automotive Service Technology

Industry Keywords

Automotive ManufacturerDealership Service DepartmentTechnical AssistanceCAMVAP ArbitrationsProduct Liability Investigations

About the role

Key responsibilities & impact

Provide advanced technical diagnosis and support for complex and escalated vehicle concerns
Perform vehicle inspections, testing, and root cause analysis, including collection and analysis of vehicle diagnostic data
Build relationships with dealership technicians and service personnel to improve technical competency, engagement, and repair effectiveness
Coach dealerships on diagnostic processes, repair strategies, and service operations through on-site support
Represent Hyundai Auto Canada in CAMVAP arbitrations, small claims proceedings, product liability investigations, and other vehicle-related technical matters
Assess technical assistance cases using escalation risk metrics and proactively resolve high-risk cases with relevant stakeholders
Maintain current knowledge of Hyundai and Genesis vehicle systems, diagnostic procedures, software updates, emerging technologies, and electrified vehicle platforms
Provide on-site support during field quality investigations and other quality-related activities
Travel throughout Quebec and Atlantic Canada to support dealership operations, field investigations, training, and quality-related activities
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in engineering or equivalent combination of education and experience
College diploma in Automotive Service Technology, Automotive Mechanics, or related field
Minimum five (5) years of experience in a similar technical automotive role
Experience with an automotive manufacturer (OEM) or dealership service department preferred
Fluently bilingual in English and French (written and spoken)
Excellent automotive diagnostic, troubleshooting, and root cause analysis skills
Strong analytical, problem-solving, and technical decision-making abilities
Advanced knowledge of automotive electrical systems, including vehicle networks (CAN, LIN bus) and xEV systems
Strong communication, technical writing, and customer service skills
Self-motivated with strong organizational, prioritization, and time management skills
Proficiency with Microsoft Office applications
Ability to work independently and collaboratively in a team environment
Able to travel on a regular basis
Must maintain a valid driver’s license and an acceptable driver abstract
Ability to work outside standard business hours when required

Benefits

Comp & perks

Be part of an Award-Winning Culture
Comprehensive Health and Dental Coverage from Day One, including up to $2,500 in Mental Wellness Benefits
RRSP Matching
Exclusive Car Leasing Program
Flexible Start Times
Competitive Paid Time Off
Career Growth, Mentoring, and Tuition Support Opportunities
Internal Recognition Platform and Programs
Enhanced Maternity and Parental Leave Top-Up
Onsite Cafeteria and Game Room at the Markham Office
Opportunity for a Discretionary Annual Bonus Program