Facilitator – Engineering Software

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. Facilitate scheduled live courses virtually and in person, typically one to two events per course each quarter .

Posted 11/5/2026contractRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in PIPE-FLO, AGi32, or ElumTools, with a strong background in technical training facilitation for adult learners. Proficient in using Microsoft 365 Copilot and AI tools for course development and reporting, while maintaining high standards of organization and communication.

Highest-signal resume keywords

PIPE-FLO ExpertiseAGi32 ExpertiseElumTools ExpertiseTechnical Training FacilitationMicrosoft Teams Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Course DesignAdult Learning PrinciplesSession AdministrationData ReportingSurvey CreationVersion ControlTechnical TroubleshootingEngagement ToolsContent DevelopmentProcess Documentation

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsGrowth MindsetAdaptability

Tools & Technologies

Microsoft 365 CopilotMicrosoft TeamsZoomWebexVirtual Classroom PlatformsLearning Management SystemsAI ToolsSurvey PlatformsCollaboration ToolsEngagement Features

Certifications & Qualifications

Bachelor's Degree in EngineeringBachelor's Degree in ArchitectureBachelor's Degree in LightingBachelor's Degree in EducationSecurity Clearance

Industry Keywords

Fluid SystemsPipingHVACLighting DesignRoadway LightingProcess EngineeringTechnical TrainingAdult LearningInstructional DesignLearning Technologies

About the role

Key responsibilities & impact

Facilitate scheduled live courses virtually and in person, typically one to two events per course each quarter
Deliver PIPE-FLO, AGi32, and/or ElumTools training for engineering and design professionals
Create interactive learning environments with questions, hands-on practice, and peer learning
Adapt facilitation style and pace to learners' experience levels and needs
Maintain and update course materials, exercises, and practice models for new software releases
Maintain version control for facilitator and learner materials
Collaborate with Client subject matter experts and product teams to translate engineering concepts into practical learning experiences
Apply adult learning principles to course design and delivery
Develop or update facilitator guides, job aids, FAQs, and process documentation
Create and administer virtual classroom sessions, including access, participant settings, invitations, engagement features, materials, and virtual labs
Partner with facilitators on session readiness and rehearsals
Run polls, quizzes, knowledge checks, attendance tracking, and engagement activities
Reconcile attendance and interaction data and prepare completion information
Troubleshoot virtual learning issues and coordinate technical support escalation
Create and validate survey and evaluation links
Run recurring and ad hoc reports across learning, media, survey, content, and collaboration platforms
Review data, investigate discrepancies, document limitations, and consolidate information from multiple sources
Prepare reporting outputs for PulseLearning and Client stakeholders
Maintain reporting schedules, templates, and instructions
Apply naming, version control, accessibility, privacy, and security requirements
Escalate quality, privacy, accessibility, and operational risks
Identify process and learner-experience improvements
Use Microsoft 365 Copilot and approved AI or automation tools for session preparation, content updates, exercise creation, feedback summaries, meeting notes, status updates, document reviews, and reporting
Review and validate all AI-assisted outputs for technical accuracy
Improve facilitation and course content using learner feedback and evaluation results
Explore blended formats, shorter modules, and on-demand support
Identify repetitive tasks for AI or automation and document safe, repeatable improvements
Support knowledge transfer and onboarding of facilitators
Work with remote and globally distributed teams across multiple time zones
Stay current with product updates, industry practices, facilitation, instructional design, and learning technologies

Requirements

What you’ll need

Expert, hands-on knowledge of PIPE-FLO, AGi32, or ElumTools; expertise in one product area is required
For PIPE-FLO: background in fluid systems, piping, pumps, HVAC, or process engineering
For AGi32 and ElumTools: background in lighting design, lighting applications, or roadway lighting
3+ years of experience facilitating technical training for adult learners, with delivery in both virtual and in-person settings
Ability to explain complex technical concepts clearly and handle questions on the spot
Hands-on experience setting up and running sessions on Microsoft Teams, Zoom, or Webex, including engagement tools and attendance tracking
Experience designing, developing, or updating technical courses and exercises
Experience creating learner surveys and evaluations and producing reports from learning or survey platforms
Experience using Microsoft 365 Copilot or other AI-enabled tools in content development, training delivery, or reporting
Growth mindset and enthusiasm for AI and new ways of working
Strong organisation and attention to detail
Ability to manage course delivery, administration, and reporting alongside each other
Ability to pick up new platforms and tools quickly
Strong verbal and written communication skills in English
Bachelor's degree in Engineering, Architecture, Lighting, Education, or a related field, or equivalent professional experience
Must be able to pass and maintain a security clearance
Occasional travel for in-person delivery

Benefits

Comp & perks

Remote work arrangement
Occasional travel for in-person delivery