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Administrator
iA Financial Group (Industrial Alliance). Process client requests using established systems and tools .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while processing client requests and preparing financial reports. Proficient in using established systems and tools to ensure compliance with policies and regulations.
Highest-signal resume keywords
Customer Service SkillsAttention To DetailOffice Suite ProficiencyKnowledge Of Group Savings ProductsIntermediate English Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounting EntriesReport PreparationTax Slip PreparationNonfinancial Transaction Review
Soft Skills
Strong Communication SkillsAdaptabilityTeam SpiritClient-First Mindset
Industry Keywords
Financial DeadlinesPoliciesRulesRegulations
About the role
Key responsibilities & impact- Process client requests using established systems and tools
- Communicate verbally and in writing with clients and partners, providing high-quality customer service, handling requests and follow-ups
- Analyze straightforward requests and seek assistance from a specialist when required
- Meet financial deadlines and comply with applicable policies, rules, and regulations
- Prepare reports and tax slips for clients and authorities
- Perform accounting entries
- Perform peer reviews of nonfinancial transactions for accuracy
Requirements
What you’ll need- Attention to detail
- Good knowledge of the Office suite
- Strong communication skills and adaptability
- Excellent team spirit
- Client-first mindset and strong customer service skills
- Knowledge of group savings and retirement products
- Intermediate knowledge of English, including analyzing complex files, reading and writing notes and documentation, and communicating daily with unilingual English-speaking clients via email
Benefits
Comp & perks- A work environment where learning and development merge with a collective pursuit of excellence
- A healthy, safe, fair, and inclusive environment
- Hybrid work environment with flexibility and access to inspiring and innovative workspaces
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products