Career Network Specialist

iA Financial Group (Industrial Alliance)

. Respond accurately to inquiries and support the sales force with administrative processes related to individual savings .

Posted 10/27/2026full-timeQuebec City • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to build trusted relationships with stakeholders while ensuring compliance with internal policies and procedures. Proficient in both French and English for effective communication with diverse teams and clients.

Highest-signal resume keywords

Advanced French ProficiencyIntermediate English ProficiencyCustomer Service SkillsAutonomyCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative ProcessesSales SupportFile ManagementComplex Case HandlingTraining Participation

Soft Skills

AdaptabilityTeam SpiritProactive Approach

Certifications & Qualifications

College Diploma (DEC) in Administration

Industry Keywords

Sales Force SupportIn-Force ContractsManufacturer ProcessesClient FilesInternal Policies

About the role

Key responsibilities & impact

Respond accurately to inquiries and support the sales force with administrative processes related to individual savings
Ensure compliance with the manufacturer’s processes and the firm’s obligations regarding sales and transactions on in-force contracts
Handle requests without providing advice on products or taxation
Understand sales-force needs, take ownership of requests, and ensure satisfaction
Handle complex cases in collaboration with manufacturer teams
Ensure firm and client files are complete
Participate in ongoing training on internal policies, procedures, and systems
Serve members of the sales force through phone and email
Work a rotating 35-hour schedule between 8:30 a.m. and 6:00 p.m. Monday through Thursday, and 8:30 a.m. and 4:30 p.m. Fridays

Requirements

What you’ll need

Holds a college diploma (DEC) in Administration or a related field
Two years of relevant experience
Autonomy and excellent customer service skills
Strong ability to build trusted relationships with key stakeholders
Strong adaptability to change
Positive team spirit and proactive approach
Comfortable learning and using new technologies
Advanced French proficiency for regular verbal and written communication with French-speaking advisors, partners, and internal teams
Intermediate English proficiency for calls, verbal and email responses, complex questions, and interaction with unilingual English-speaking advisors and partners across Canada

Benefits

Comp & perks

A work environment where learning and development come together with a shared pursuit of excellence
A healthy, safe, equitable, and inclusive workplace
Hybrid work environment supported by flexibility and access to inspiring and innovative workspaces
Group insurance
Competitive pension plan
Vacation
Telemedicine
Employee and family assistance program
Discounts on iA products