Manager, Business Operations

iA Financial Group (Industrial Alliance)

. Lead and oversee regional operations across Alberta .

Posted 10/23/2026full-timeCalgary • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in the insurance industry, focusing on team development, operational efficiency, and service delivery. Proven ability to manage workflows, implement processes, and drive change initiatives while fostering a collaborative team culture.

Highest-signal resume keywords

10+ Years Insurance Industry ExperiencePeople Leadership ExperienceStrong Knowledge Of Life Insurance ProductsAdvanced Proficiency In Microsoft OfficeResults-Oriented Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Efficiency ImprovementPerformance ManagementWorkflow ManagementRecruitingTraining And DevelopmentOperational AuditsChange ManagementService Delivery StandardsProblem-SolvingCritical Thinking

Soft Skills

Strong Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsRelationship Building

Certifications & Qualifications

ALMIFLMIACS

Industry Keywords

Insurance DistributionMarketing EnvironmentService-Driven EnvironmentsTeam CultureESG Initiatives

About the role

Key responsibilities & impact

Lead and oversee regional operations across Alberta
Provide leadership and direction to New Business, Policy Service, and Office Coordination employees
Build a cohesive provincial team
Lead teams through evolving business priorities, processes, and operational changes
Plan and maintain work systems, procedures, and policies
Identify and advance opportunities to improve operational efficiency, accuracy, and service delivery
Plan and allocate employees and resources to meet workflow, productivity, departmental, and quality goals
Manage workflow, recruiting, performance reviews, vacation scheduling, and attendance tracking
Coach, mentor, and develop employees through one-on-one meetings, needs assessments, feedback, training, and career planning
Foster a collaborative, high-performing team culture
Implement controls and feedback mechanisms to monitor performance and service
Lead resolution of complex or escalated cases
Drive consistency in processes and service standards across regions
Partner with Sales leadership on advisor-related concerns, priorities, and service expectations
Lead change initiatives and operational updates
Report on workload, service levels, and team performance
Conduct monthly operational audits
Participate in national and local operational meetings
Lead ESG-related employee and office initiatives
Travel regularly within Alberta and nationally
Undertake special projects as assigned

Requirements

What you’ll need

10+ years of experience in the insurance industry
Strong knowledge of life insurance products, terminology, and administration systems
Proven people leadership experience, including hiring, coaching, performance management, and team development
Strong understanding of insurance distribution and the marketing/sales environment
Proven results-oriented leadership in high-volume, service-driven environments
Ability to lead teams through evolving processes, priorities, and operational updates
Excellent organizational and time management skills
Ability to manage competing priorities and tight deadlines
Strong communication and interpersonal skills
Ability to build relationships, influence stakeholders, and foster a collaborative team culture
Effective problem-solving and critical thinking abilities
High level of professionalism, discretion, and integrity
Ability to handle sensitive and confidential information
Adaptable self-starter who thrives in dynamic, evolving environments
Advanced proficiency in Microsoft Office tools
Industry designations such as ALMI, FLMI, or ACS considered an asset

Benefits

Comp & perks

Diverse, inclusive and equitable workplace
Opportunities to learn and develop skills
Career development opportunities
Meaningful impact through work
Collaborative, people-focused culture