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Manager, M365, End-User Software
iA Financial Group (Industrial Alliance). Lead and develop a team of approximately 15 employees managing Microsoft M365 solutions and other productivity software .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading teams and managing Microsoft M365 solutions, with a strong focus on user adoption, performance management, and strategic planning. Proficient in integrating artificial intelligence into operational activities while fostering collaboration and building high-performing teams.
Highest-signal resume keywords
Microsoft M365 Solutions ManagementTeam LeadershipStrategic PlanningArtificial Intelligence IntegrationPerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution DeliveryCapacity ManagementRisk ManagementCost ManagementUser TrainingPerformance OptimizationGovernancePortfolio ManagementBusiness Relationship ManagementAutomation
Soft Skills
CollaborationInfluencing Without AuthorityPartnership BuildingVision TranslationTeam Development
Tools & Technologies
Microsoft CopilotProductivity SoftwareEnterprise Architecture
Industry Keywords
Information TechnologyTalent DevelopmentSuccession PlanningStakeholder EngagementInnovation
About the role
Key responsibilities & impact- Lead and develop a team of approximately 15 employees managing Microsoft M365 solutions and other productivity software
- Lead organization-wide adoption of M365 tools and Copilot through user training and support
- Oversee talent development, performance management and succession planning
- Be accountable for delivery and transition to operations of new solutions
- Oversee performance, evolution, stability, security, sustainability and adoption of managed assets and software
- Execute roadmaps while managing capacity, risks, costs and dependencies
- Continuously optimize team practices to improve quality, predictability, execution speed, value creation and support
- Maintain business relationships with Microsoft and associated software vendors
- Partner with Product Managers and business areas to align business priorities, technology strategies and enterprise architecture
- Contribute to strategic planning, portfolio management and governance forums using relevant indicators
- Integrate artificial intelligence into delivery and operational activities
- Anticipate trends, challenge the status quo and turn ideas into tangible results
- Report to the Director, Digital Services
Requirements
What you’ll need- More than 10 years of experience combining information technology, solution delivery and leadership
- At least 5 years in a management role
- Bachelor’s degree in computer science or another relevant field of study at an equivalent or higher level
- Advanced proficiency in French
- Advanced proficiency in English
- Ability to collaborate daily, verbally and in writing, with English-speaking partners, teams and stakeholders located across Canada and internationally
- Strategic leadership and ability to build, engage and develop high-performing teams
- Ability to influence without formal authority and build strong partnerships with business areas, technology leaders and executive stakeholders
- Ability to translate multiple priorities into clear visions and direction, balance risks, costs and delivery capacity, and generate measurable results
- Strong interest in artificial intelligence, automation and innovative approaches
Benefits
Comp & perks- A work environment where learning and personal development come together with a shared pursuit of excellence
- Artificial intelligence tools supporting personal effectiveness and organizational growth
- Healthy, safe, equitable and inclusive environment
- Hybrid work environment with flexibility and access to innovative workspaces
- Competitive benefits
- Flexible group insurance
- Competitive pension plan
- Employee share purchase plan
- Vacation, wellness and personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products