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Senior Technical Advisor
iA Financial Group (Industrial Alliance). Serve as a technical reference and mentor to claims adjusters, reviewers, and claims adjusters outside Quebec .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing complex claims, particularly in personal lines property, with a strong focus on civil liability, bodily injury, and subrogation. Proven ability to mentor and coach claims adjusters while promoting continuous improvement and adherence to industry standards.
Highest-signal resume keywords
Damage Insurance Claims Adjuster’s Licence15 Years of Relevant ExperienceExpertise in Major LossesKnowledge of Civil Liability and Bodily InjuryAdvanced English-Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AnalysisComplex Claims ManagementCoverage RecommendationsSettlement Strategy DevelopmentField CoachingTraining Needs IdentificationStandards DevelopmentRegulatory KnowledgeProblem-SolvingAnalytical Skills
Soft Skills
Influential LeadershipProfessional CredibilitySound JudgmentStrong Communication SkillsCollaborative
Certifications & Qualifications
Damage Insurance Claims Adjuster’s LicenceValid Driver’s Licence
Industry Keywords
Personal Lines Property ClaimsHigh-Risk ClaimsLatent DefectsRecoverySubrogationContinuous ImprovementKnowledge TransferCase Law MonitoringEmerging TrendsClaims Adjusting Regulations
About the role
Key responsibilities & impact- Serve as a technical reference and mentor to claims adjusters, reviewers, and claims adjusters outside Quebec
- Support the analysis of complex claims and the development of professional expertise
- Analyze sensitive, disputed, or high-risk claims
- Provide specialized recommendations regarding coverage, liability, and settlement strategy
- Support the management of direct damage claims involving major losses, civil liability, bodily injury, latent defects, recovery, and subrogation
- Conduct field coaching and support activities
- Identify training needs and promote coaching, knowledge transfer, and skills development
- Participate in developing and improving the sector’s standards, procedures, guides, and tools
- Monitor industry best practices, case law, and emerging trends
- Advise the manager on high-impact situations and continuous improvement initiatives
Requirements
What you’ll need- Hold a valid damage insurance claims adjuster’s licence
- Hold a valid driver’s licence
- Hold a college or university degree in a relevant field, or an equivalent combination of education and experience
- Minimum of 15 years of relevant experience in personal lines property claims
- Extensive experience with major losses and the management of complex or disputed claims
- Excellent knowledge of civil liability, bodily injury, latent defects, recovery, and subrogation
- Good knowledge of the laws and regulations applicable to claims adjusting
- Influential leadership, professional credibility, and sound judgment
- Excellent analytical, synthesis, and problem-solving skills
- Strong communication, communication of complex information, mentoring, and knowledge-transfer skills
- Ability to intervene tactfully and confidently in sensitive or high-stakes situations
- Collaborative, rigorous, self-directed, and well-organized
- Strong interest in continuous improvement and the development of expertise
- Availability for occasional travel and meetings or activities at the Quebec City offices
- Advanced English-language proficiency required
Benefits
Comp & perks- A work environment where learning and development are combined with a shared pursuit of excellence
- Flexible remote work, combined with opportunities for collaboration and field coaching
- Flexible group insurance plans
- Competitive retirement plan
- Employee share purchase plan
- Vacation, wellness, and personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic office furniture program
- Performance bonus
- Discounts on iA products
- A healthy, safe, equitable, and inclusive environment
- Artificial intelligence tools that promote personal efficiency and organizational growth