Technical Analyst, Disability Claims

iA Financial Group (Industrial Alliance)

. Gather and analyze medical, administrative, and contractual information required to open and assess new short-term disability claims .

Posted 10/14/2026full-timeQuebec City • CanadaMid-LevelSenior💰 CA$47,544 - CA$68,329 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and administrative rigor in managing short-term disability claims, ensuring accurate processing and effective communication with clients and stakeholders. Proficient in interpreting medical, administrative, and contractual information while maintaining high service quality.

Highest-signal resume keywords

Analytical SkillsCustomer Service ExperienceAdministrative ProcessingClear CommunicationAdvanced English Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyActive ListeningSound Judgment

Industry Keywords

Short-Term Disability ClaimsClaim EligibilityContract ProvisionsOperational ContinuityService QualityHigh-Volume EnvironmentCase ManagementInsurance

About the role

Key responsibilities & impact

Gather and analyze medical, administrative, and contractual information required to open and assess new short-term disability claims
Communicate with clients, employers, and various stakeholders to obtain required information and ensure thorough follow-up on claims
Determine claim eligibility according to contract provisions, established criteria, and operating procedures
Process and issue eligible short-term disability benefits through an accelerated payment process for straightforward claims meeting established requirements
Maintain complete and accurate claim records within internal systems to support operational continuity and service quality

Requirements

What you’ll need

Administrative rigor and ability to manage multiple files in a high-volume environment
Strong analytical skills and sound judgment when interpreting medical, administrative, and contractual information
Empathy and active listening skills
Clear, professional, and tactful communication with diverse and sometimes vulnerable clientele
Experience in customer service, administrative processing, insurance, case management, or a related field
Advanced level of English proficiency
Regular verbal and written communication with clients, employers, and stakeholders located outside Quebec

Benefits

Comp & perks

A work environment where learning and development go hand in hand with a shared commitment to excellence
A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
Hybrid work environment supported by flexibility and access to inspiring and innovative workspaces
Group insurance
Vacation entitlement
Telemedicine
Employee and family assistance programs
Discounts on iA products