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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT infrastructure delivery, project management, and compliance with NERC CIP and NIST standards. Proven ability to manage large budgets, coordinate complex IT projects, and ensure operational excellence while engaging stakeholders effectively.
Highest-signal resume keywords
IT Infrastructure DeliveryProject ManagementNERC CIP ComplianceBudget ManagementStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementTechnology LeadershipRisk ManagementChange ManagementStrategic PlanningCloud InfrastructureNetwork ManagementTelecommunicationsServer ManagementBackup Solutions
Soft Skills
Exceptional Customer ServiceProblem SolvingTeam CoordinationOperational ExcellencePersonnel Safety Commitment
Tools & Technologies
JIRAKanban
Industry Keywords
NERC CIPSOX ComplianceIT ProcurementTelecommunicationsUtility Industry
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Serve as IT infrastructure delivery lead for Avangrid Power across Cloud, OS, Database, Network, Telecommunications, and hardware infrastructure
- Act as the main point of contact for Avangrid Power TPO service delivery, incident management, NERC CIP compliance assurance, technical management, budget management, and operational excellence
- Interface with Business and IT Application Directors to gather TPO requirements and define provisioning activities, projects, and programs
- Coordinate day-to-day activities and project operations with TPO Managers to ensure service delivery
- Develop TPO service and technical delivery scopes aligned with business strategy and global objectives
- Interface, report, and work with senior company stakeholders
- Lead operational objectives by preparing action plans, implementing projects and IT services, resolving problems, identifying trends, and determining system improvements
- Control and monitor project timelines, budgets, scope, risks, and changes
- Define project process and procedure frameworks aligned with global standards and best practices
- Review technical and business processes to drive continual improvement
- Develop quality assurance policies and procedures for managed projects according to NERC CIP and NIST requirements
- Ensure the enterprise can support infrastructure requirements, new technology, and high service levels
- Manage Avangrid Power TPO budgets and IT procurement
- Manage an annual budget exceeding $10 million in combined capital and operational expenses
- Champion best practices in a high-volume, dynamic environment
- Act as technical project manager for small projects when needed
Requirements
What you’ll need- Bachelor's Degree in telecommunications/computer information systems, or a related field and a minimum of 8 years of relevant experience; an equivalent combination of education and experience may be considered
- Minimum 5 years' experience in project/program management
- Relevant broad-based experience in technology leadership, management and/or related areas
- Prior experience working in an IT Department
- Prior experience coordinating IT Projects
- Demonstrated history of exceptional customer service
- Strong history of managing complex efforts with demanding customers
- Working knowledge of the regulatory environment for utility companies, including NERC CIP and SOX
- Strong technical background and understanding of server, storage, backup, cloud, network, and telecommunications
- Proven experience in strategic project execution, strategic planning, risk management, and change management while engaging and influencing stakeholders at all levels
- Strong commitment to personnel safety and IT security
- Ability to work varying hours, including early or late meetings across time zones
- Ability to travel within the US and to Europe
- Knowledge of JIRA and Kanban preferred
