Senior Director – Technology

Iberdrola

. Define the enterprise strategy and integrated roadmap for Customer Service Technology and Digital Products across operating companies .

Posted 10/19/2026full-timeUnited StatesSenior💰 $208,000 - $272,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale technology transformations, particularly with SAP S/4HANA and customer-facing platforms, while ensuring alignment with enterprise strategy and governance. Capable of driving modernization initiatives and fostering a customer-centric culture across diverse teams and stakeholders.

Highest-signal resume keywords

SAP S/4HANA TransformationCustomer-Facing PlatformsTechnology LeadershipFinancial AcumenExecutive Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SAP S/4HANACRM/CISData IntegrationBudget ManagementProduct Operating ModelsAgile-at-ScaleQuality GovernanceTesting AutomationDigital Customer EngagementAI-Enabled Service Operations

Soft Skills

Influencing Senior LeadersConflict ResolutionCollaborationContinuous ImprovementAccountability

Tools & Technologies

CCaaSSAP Service CloudOmnichannel PlatformsIntelligent Virtual AssistantsAnalytics

Certifications & Qualifications

SAP CertificationProduct Management CertificationProgram/Portfolio Management Certification

Industry Keywords

Utility Regulatory OperationsMeter-to-CashCustomer EngagementBillingCredit/Collections

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Define the enterprise strategy and integrated roadmap for Customer Service Technology and Digital Products across operating companies
Provide technical leadership for the customer-domain scope of the S/4HANA transformation
Design and scale a product-centric operating model with unified demand intake, value-based prioritization, product ownership, portfolio governance, capacity planning, decision rights, KPIs, and value realization
Modernize digital self-service, mobile/web channels, proactive communications, contact center capabilities, intelligent virtual assistants, agent experience, and AI-supported service operations
Drive the shift to a standardized, AI-enabled, business-centric operating model across operating companies
Establish governance balancing enterprise standardization with local operating company, jurisdictional, regulatory, and rate-case needs
Serve as senior IT executive partner to customer service and enterprise leaders
Oversee strategic vendor, system integrator, business integrator, QA/controls advisor, and software partner performance
Own or influence capital and operating investment planning, budget forecasts, benefits realization, cost optimization, capitalization discipline, and rate-case alignment
Lead directors, senior managers, product leaders, technical teams, vendors, and transformation workstream leaders
Create and govern an enterprise customer technology transformation roadmap integrating S/4HANA, CCaaS, digital channels, communications, analytics, data, cybersecurity, AI, and operating company requirements
Govern standardized customer-service processes, harmonized technology patterns, reusable product capacity, and disciplined decision rights
Ensure S/4HANA customer-domain ownership, business readiness, integration readiness, cutover governance, post-go-live stabilization, and transition to a sustainable run model
Drive modernization of the SAP technical function and future run model, including clean-core discipline, architecture and integration standards, support model design, upskilling, vendor transition, and knowledge retention
Lead cultural change focused on accountability, transparency, value realization, collaboration, continuous improvement, and customer-centric execution

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field; equivalent combination of education and executive-level experience may be considered
Minimum of 15 years of progressive technology leadership experience
Executive responsibility for customer-facing platforms, enterprise applications, digital products, or large-scale transformation programs
Experience leading large, complex, multi-year technology transformations involving SAP, CRM/CIS, integrations, data, testing, cutover, hypercare, operating model change, and business readiness
Ability to lead directors, senior managers, cross-functional teams, system integrators, business integrators, strategic vendors, and matrixed business stakeholders
Strong financial acumen, including capital/operating budget management, vendor commercial governance, forecast discipline, value realization, and executive investment decision support
Executive communication capability with ability to influence senior leaders, resolve ambiguity, manage conflict, and drive decisions across business, IT, regulatory, finance, procurement, security, and operations stakeholders
Senior leadership experience in a regulated environment preferred
Knowledge of SAP S/4HANA Utilities, SAP IS-U, SAP Service Cloud, CRM/CIS, FI-CA, meter-to-cash, customer engagement, billing, credit/collections, and utility regulatory operations preferred
Experience with CCaaS/contact center modernization, digital customer engagement, intelligent virtual assistants, AI-enabled service operations, analytics, omnichannel platforms, and customer experience transformation preferred
Experience designing or scaling product operating models preferred
Experience with SAP Activate, agile-at-scale, hybrid delivery, enterprise architecture, clean-core principles, integration strategy, testing automation, quality governance, and managed services transitions preferred
Master’s degree, executive education, SAP certification, product management certification, or program/portfolio management certification preferred
Spanish fluency is a plus

Benefits

Comp & perks

Competitive benefits and growth opportunities
Generous performance-based bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance
Tuition reimbursement
Professional development and clear career-advancement pathways