Student Accounts Specialist

ICDL Graduate School

. Provide customer service and support to students, student sponsors, and University personnel regarding tuition accounts, billing and payments, admission deposits and registration, student loans and scholarships, collections, and student account policies and procedures via phone and email .

Posted 11/4/2026full-timeRemote • United StatesEntry Level💰 $22 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support for student accounts, including tuition payments, financial aid, and billing processes. Proficient in managing discrepancies and utilizing student payment processing systems effectively.

Highest-signal resume keywords

Accounts Receivable ExperienceCustomer Service ExpertiseTuition Payment ProcessingEllucian Colleague ExperienceFinancial Aid Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tuition Payment ProcessingAccounts ReceivableBanking ProceduresFinancial Aid ManagementDispute ResolutionBilling ArrangementsRefund ProcessingPayment Plan ManagementData Accuracy ReviewTechnical Communication

Soft Skills

Customer SupportCommunication SkillsProblem SolvingCollaborationAttention to Detail

Tools & Technologies

Ellucian ColleagueStudent Payment Processing Systems

Certifications & Qualifications

Associate’s Degree in Business AdministrationAssociate’s Degree in Accounting

Industry Keywords

Tuition AccountsStudent LoansScholarshipsBilling PoliciesCollectionsHigh Volume Customer Service

About the role

Key responsibilities & impact

Provide customer service and support to students, student sponsors, and University personnel regarding tuition accounts, billing and payments, admission deposits and registration, student loans and scholarships, collections, and student account policies and procedures via phone and email
Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid
Accurately process tuition payments, refunds, and daily bank deposits
Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements
Monitor Student Account Office Holds related to leaves of absence
Participate with other service areas to facilitate consistent delivery of service and information
Review student accounts for accuracy
Resolve discrepancies or disputes and communicate technical information
Test revisions and upgrades to student payment processing systems

Requirements

What you’ll need

Associate’s degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience
Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service
Experience in handling checks and wires preferred
Ellucian Colleague experience preferred
Resume and cover letter required for a complete application

Benefits

Comp & perks

Paid time off
Retirement
Excellent health insurance
Competitive compensation
Generous benefits package