Associate Manager, Program Operations

ICF

. Manage program implementation across ICF's West Region portfolios .

Posted 10/5/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $73,738 - $125,354 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program implementation and operations management, with a strong focus on performance tracking, data analysis, and team leadership. Proficient in utilizing data visualization tools and advanced Excel for reporting and forecasting within the energy efficiency sector.

Highest-signal resume keywords

Program ImplementationData AnalysisProject ManagementTeam LeadershipPerformance Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program OperationsBusiness AnalysisFinancial AnalysisKPI ManagementWorkflow OptimizationQuality AssuranceForecastingOperational DocumentationPerformance ManagementData Visualization

Soft Skills

CommunicationCollaborationRelationship-BuildingOrganizational SkillsProfessionalism

Tools & Technologies

Power BIPower AutomateExcel MacrosJIRA

Certifications & Qualifications

PMPSix SigmaLEEDBPIRESNET

Industry Keywords

Utility MarketEnergy EfficiencyDemand ResponseDistributed Energy Resource ProgramsProgram Delivery

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Manage program implementation across ICF's West Region portfolios
Lead and oversee a team of direct reports, primarily Energy Specialists
Support project delivery, strategy development, and market expansion
Develop holistic strategies across multiple portfolios and optimize staffing based on workload fluctuations
Establish best practices for performance tracking, invoicing, project reviews, and client deliverables
Direct team quality and performance for timely and accurate project reviews
Coordinate program-level reporting, invoicing, forecasting, KPI tracking, performance management, deliverable validation, quality reviews, and corrective action plans
Prepare and support internal and external team meetings using quantitative and qualitative inputs; host meetings and document action items
Coordinate rebate processing and ensure timely customer and subcontractor payments
Generate deliverables for regulatory filings, reports, and presentations
Coordinate portfolio inputs and approvals
Maintain shared files, resources, program documents, workflow documents, and process guides
Develop portfolio-level performance forecasts and trend analysis
Draft and compile client program awards and coordinate accurate program promotions with marketing
Ensure programs perform as expected and explain forecasted variances
Present performance metrics to internal and external stakeholders
Review and approve large projects and projects above incentive thresholds
Coordinate IT/reporting requirements and assist with JIRA ticketing
Field subcontractor requests and assist with monthly data verification
Ensure standard operating procedures are followed by internal team members
Manage team bandwidth and adjust staffing strategies as needed

Requirements

What you’ll need

Applicants must be in the Pacific Time Zone to be considered; Arizona applicants are preferred
Bachelor's Degree (or applicants can substitute one year of related experience for one year of education)
3+ years of professional experience in program operations, business analysis, financial analysis, reporting, analytics and/or related field
Knowledge of the utility market, specifically energy efficiency, demand response, and distributed energy resource programs and markets
Certifications related to operational excellence such as PMP or Six Sigma and/or industry-specific certificates such as LEED, BPI, or RESNET
Project management experience
Experience with Power BI or similar data visualization tools, Power Automate, and Excel macros
Program implementation, operations management, and performance tracking across multiple portfolios
Team leadership, coaching, employee development, and performance management
Business process improvement, workflow optimization, and operational documentation
Data analysis, forecasting, reporting, and KPI management
Project management, quality assurance, and stakeholder communication
IT coordination, systems support, and workflow management
Advanced Microsoft Excel skills with strong analytical capability and attention to detail
Excellent communication, collaboration, and relationship-building skills across internal teams, clients, and stakeholders
Strong organizational skills, professionalism, sound business judgment, and ability to manage multiple priorities while maintaining confidentiality

Benefits

Comp & perks

Flexible workplace arrangements
Work-life balance
Donation matching
Volunteer opportunities
Tuition reimbursement
Access to professional development resources
401k matching
Employee Stock Purchase Plan
Reasonable accommodations for disabilities, veterans, and sincerely held religious beliefs