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ICF

Business Analyst

ICF

. Support the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application .

Posted 10/13/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $67,355 - $114,503 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in requirements gathering, user acceptance testing, and creating end-user training materials within the context of federal grants management. Proficient in Agile methodologies and skilled in using JIRA and Confluence for project management.

Highest-signal resume keywords
Requirements GatheringUser Acceptance Testing (UAT)JIRA User StoriesAgile/Scrum/Kanban FrameworksSalesforce Grants Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Requirements GatheringUser Acceptance Testing (UAT)User Story WritingDefect Resolution ManagementEnd-User Training Material CreationAgile MethodologiesSalesforce PlatformJIRAConfluenceRoot-Cause Analysis
Soft Skills
Strong CommunicationPresentation SkillsInterpersonal Skills
Certifications & Qualifications
CBAPSalesforce Certified Business AnalystCertified ScrumMaster (CSM)
Industry Keywords
Federal Grants ProgramsGrant Management LifecycleGrant Compliance RequirementsPublic Trust Clearance

About the role

Key responsibilities & impact
  • Support the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application
  • Collaborate with Project Managers, Salesforce Developers, System Architects, Quality Assurance Testers, Product Owners, and federal stakeholders
  • Translate complex business needs into functional software solutions
  • Conduct requirements gathering sessions, workshops, and interviews with federal program managers, grant officers, and external applicants
  • Manage the end-to-end enhancement lifecycle and author JIRA user stories with acceptance criteria, workflow models, and edge-case definitions
  • Assist with operational backlog management and prioritization of production defects, service requests, and enhancement requests
  • Lead User Acceptance Testing, including test plans, scenarios, execution scripts, UAT facilitation, and defect triage
  • Develop and maintain SOPs, user guides, training manuals, and release notes
  • Design and deliver end-user training programs and workshops
  • Partner with technical teams to clarify requirements, conduct root-cause analysis, and validate deployments

Requirements

What you’ll need
  • 2+ years of experience with requirements gathering, elicitation, and writing user stories with detailed acceptance criteria
  • 2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and managing defect resolution
  • 2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting virtual or in-person end-user training sessions
  • 2+ years of experience working within Agile/Scrum/Kanban delivery frameworks
  • Experience using JIRA and Confluence
  • Bachelor’s degree
  • Must be able to obtain and maintain a Public Trust clearance
  • United States citizen or Green Card holder required
  • Work must be performed in the United States
  • Must have lived in the U.S. for three full years out of the last five years
  • Preferred: Experience with federal grants programs, grant management lifecycle, and grant compliance requirements
  • Preferred: Experience working with the Salesforce platform, specifically Salesforce Grants Management or Public Sector Solutions
  • Preferred: CBAP, Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM) certification
  • Preferred: Strong communication, presentation, and interpersonal skills

Benefits

Comp & perks
  • Equal opportunity employer
  • Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
  • Benefits information provided under the Transparency in Benefits Coverage Act