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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, data analysis, and process improvement, with strong capabilities in stakeholder engagement and documentation. Proficient in utilizing analytical tools and methodologies to drive actionable insights and enhance operational efficiency.
Highest-signal resume keywords
Business AnalysisData AnalysisProcess ImprovementMicrosoft ExcelBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisData AnalysisProcess Improvement TechniquesWorkflow DiagramsUser Acceptance TestingSQLAgile MethodologyPMBOKReporting ToolsPerformance Tracking
Soft Skills
Analytical SkillsProblem-Solving SkillsCollaborationCommunication SkillsTime Management
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointData/Reporting Tools
Industry Keywords
Stakeholder EngagementProcess Improvement Best PracticesGeospatial ProgramsEnvironmental ProgramsHousing-Related Programs
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Engage with business stakeholders to understand needs, gather and document requirements, and translate them into functional specifications
- Identify inefficiencies in processes and workflows and propose improvements
- Analyze business data to provide actionable insights, trends, and reports
- Collaborate with IT and development teams to reflect business requirements in system enhancements and solutions
- Support project managers with planning, scheduling, timelines, and deliverables
- Coordinate between government partners and stakeholders to align program activities with requirements and priorities
- Create business cases, use cases, workflow diagrams, and other detailed documentation
- Assist with user acceptance testing and provide implementation support
- Stay current with industry trends and methodologies and recommend process-improvement best practices
Requirements
What you’ll need- Bachelor’s degree or 4 years of relevant experience in lieu of a degree
- 2+ years of experience in a business analyst role or related field
- 2+ years of experience with data analysis and business process improvement techniques
- Excellent written and verbal communication skills in both English and Spanish
- Strong analytical and problem-solving skills
- Ability to work collaboratively in a cross-functional team environment
- Proficiency with Microsoft Excel, PowerPoint, and common data/reporting tools
- Ability to manage competing priorities in a fast-paced environment
- Remote position located in Puerto Rico, or willing to relocate to Puerto Rico, and able to travel up to 15% to visit clients, stakeholders, and essential meetings at ICF’s office in Guaynabo, Puerto Rico
- Willingness and ability to travel to Puerto Rico as needed, up to 15%, for candidates outside Puerto Rico
- Preferred: 2+ years of experience with business analysis tools such as Microsoft Excel, SQL, or similar
- Preferred: Knowledge of Agile, PMBOK, or other project management methodologies
- Preferred: Experience preparing reports, dashboards, or performance tracking tools
- Preferred: Familiarity with geospatial, environmental, or housing-related programs
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for disabilities, veteran status, and sincerely held religious beliefs
- Confidential accommodation support
- Benefits information provided under the Transparency in Coverage Act
