Business Analyst

ICF

. Support the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application .

Posted 10/14/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $67,355 - $114,503 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in requirements gathering, user acceptance testing, and creating training materials within the context of Salesforce Grants Management applications. Proficient in Agile methodologies and capable of managing operational backlogs and enhancing software solutions for federal stakeholders.

Highest-signal resume keywords

Requirements GatheringUser Acceptance Testing (UAT)JIRA User StoriesSalesforce Grants ManagementAgile/Scrum/Kanban Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements ElicitationUser Story WritingTest Script DraftingDefect Resolution ManagementEnd-User Training Material Creation

Soft Skills

CollaborationFacilitationCommunication

Tools & Technologies

JIRAConfluenceSalesforce

Certifications & Qualifications

Certified Business Analysis Professional (CBAP)Salesforce Certified Business AnalystCertified ScrumMaster (CSM)

Industry Keywords

Federal Grants ProgramsGrant Management LifecycleGrant Compliance RequirementsPublic Trust Clearance

About the role

Key responsibilities & impact

Support the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application
Collaborate with Project Managers, Salesforce Developers, System Architects, Quality Assurance Testers, Product Owners, and federal stakeholders to translate business needs into functional software solutions
Conduct requirements gathering sessions, workshops, and interviews with federal program managers, grant officers, and external applicants
Manage the end-to-end enhancement lifecycle by translating business needs into detailed JIRA user stories with acceptance criteria, workflow models, and edge-case definitions
Assist in managing the operational backlog and prioritizing production defects, service requests, and enhancement requests
Lead User Acceptance Testing efforts, including drafting test plans, test scenarios, and execution scripts, facilitating UAT sessions, and managing defect triage
Develop and maintain system documentation, including SOPs, user guides, training manuals, and release notes
Design and deliver interactive training programs and workshops to end users
Partner with technical teams to clarify requirements, conduct root-cause analysis on production issues, and validate deployments

Requirements

What you’ll need

2+ years of experience with requirements gathering, elicitation, and writing user stories with detailed acceptance criteria
2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and managing defect resolution
2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting virtual or in-person end-user training sessions
2+ years of experience working within Agile/Scrum/Kanban delivery frameworks and using management tools like JIRA and Confluence
Bachelor’s degree
Candidate must be able to obtain and maintain a Public Trust clearance
United States (U.S.) Citizen or Green Card holder required
Work MUST BE PERFORMED in the United States (U.S.)
Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
Preferred: Experience with federal grants programs, the grant management lifecycle, and grant compliance requirements
Preferred: Experience working with the Salesforce platform, specifically Salesforce Grants Management or Public Sector Solutions
Preferred: Certifications such as Certified Business Analysis Professional (CBAP), Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM)

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
Confidential accommodation support during the application and employment process