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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow platform architecture, implementation, and compliance with federal security standards. Proficient in designing comprehensive solutions, optimizing performance, and fostering client relationships while mentoring ServiceNow professionals.
Highest-signal resume keywords
ServiceNow Solution ArchitectureServiceNow Certified System AdministratorActive Secret ClearanceCISSP, Security+, CASP+, or CISM CertificationJavaScript Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ImplementationIntegration HubREST APICustom Integration ScriptingSystem ArchitectureData PoliciesSingle Sign-On (SSO)Risk ManagementPerformance AnalysisQuality Assurance
Soft Skills
Excellent Communication SkillsProblem-Solving AbilitiesCritical-Thinking SkillsPresentation SkillsConflict Resolution Skills
Tools & Technologies
ServiceNowGlideScriptArchitecture DiagramsTechnical DocumentationKnowledge Base
Certifications & Qualifications
ServiceNow Certified Application DeveloperCISSPSecurity+CASP+CISM
Industry Keywords
NISTRMFEMASSDoDM 8140IL4/IL5 Concepts
Tech Stack
Tools & technologiesJavaScriptServiceNow
About the role
Key responsibilities & impact- Provide expertise in all facets of the ServiceNow platform and integrated technologies
- Design and architect comprehensive ServiceNow solutions aligned with client business requirements and industry best practices
- Provide expert guidance on ServiceNow capabilities, customization options, and best practices
- Lead solution design, implementation support, technical oversight, and integration with other systems
- Ensure data consistency and integrity across platforms
- Conduct performance analysis and optimization
- Design quality assurance plans and ensure technical deliverables meet standards
- Work with project managers to keep projects within scope and timeline
- Communicate project status with practice leadership and clients
- Support deployment registrations to maintain ServiceNow partner status
- Design security plans and ensure compliance with security requirements
- Create architecture diagrams, design specifications, implementation guidelines, and technical documentation
- Contribute to the knowledge base and lead knowledge-sharing sessions
- Stay current with ServiceNow, integrated technologies, tools, and industry trends
- Build and maintain strong client relationships
- Mentor and coach ServiceNow professionals and tailor growth plans
- Foster relationships among ICF, ServiceNow, and clients
- Develop client roadmaps for new ICF services and ServiceNow license opportunities
- Present proposed technical solutions to potential clients
- Collaborate with proposal teams to create proposals and oral presentations
Requirements
What you’ll need- 5+ years of experience implementing or architecting ServiceNow solutions
- ServiceNow Certified System Administrator
- Must hold an active Secret Clearance
- Must reside in the U.S.
- Must be authorized to work in the U.S.
- All work must be performed in the U.S.
- Must have one of these certifications: CISSP, Security+, CASP+, or CISM
- ServiceNow Certified Application Developer (preferred)
- In-depth understanding of ServiceNow best practices and industry trends
- Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts
- Understanding of Risk Management concepts and systems including IRM
- Understanding of platform security including RBAC, Data Policies, SSO, and integration security
- Experience with Integration Hub, REST API, and custom integration scripting
- Extensive experience across numerous parts of the ServiceNow platform and commonly integrated third-party technologies
- Proficiency in JavaScript, GlideScript, and other relevant languages
- Experience designing and leading complex solutions and integrations
- Expertise in system architecture and design principles, including scalable, resilient, and maintainable solutions
- Excellent written and oral communication skills
- Exceptional problem-solving and critical-thinking abilities
- Excellent presentation and stakeholder management skills
- Excellent conflict resolution skills
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
- Confidential accommodation support
- Benefit offerings referenced under the Transparency in (Benefits) Coverage Act
