Manager of Training and Instructional Design

ICF

. Support administration and operation of a Homeless Management Information System for a large Continuum of Care .

Posted 9/22/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $89,649 - $152,404 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HMIS system administration, training development, and compliance with HUD and CoC requirements. Skilled in adult learning principles and instructional design to enhance training efficacy and user engagement.

Highest-signal resume keywords

HMIS System AdministrationTraining Development and DeliveryHUD and CoC ComplianceAdult Learning PrinciplesSupervision of Trainers

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DevelopmentCapacity BuildingInstructional DesignQuality AssuranceData StandardsReportingPrivacy and Security PoliciesTraining Efficacy MetricsTechnical Concept TranslationUser Experience Design

Soft Skills

Excellent Communication SkillsInterpersonal SkillsConstructive FeedbackTime ManagementAbility to Explain Complex Concepts

Tools & Technologies

HMIS SoftwareVirtual Training PlatformsLearning Management SystemsTicketing ProtocolsIn-Person Training Laboratories

Industry Keywords

Continuum of CareHomeless Management Information SystemPublic PolicySocial Work AdministrationUrban Planning

About the role

Key responsibilities & impact

Support administration and operation of a Homeless Management Information System for a large Continuum of Care
Serve in a senior leadership role on the HMIS system administration team
Oversee personnel and activities related to HMIS training development, delivery, capacity building, and professional development
Ensure training for approximately 8,000 HMIS end users meets U.S. Department of Housing and Urban Development and CoC compliance requirements
Design, develop, and deliver in-person and virtual learning experiences for HMIS end users
Liaise with CoC HMIS and data leadership, HMIS vendor, technical support teams, and internal and external partners
Participate in meetings with the HMIS vendor regarding features, functionality, and UI/UX changes
Track end-user compliance with training requirements and deliver remedial training for corrective action plans
Maintain expert knowledge of HUD and CoC HMIS requirements concerning data standards, reporting, privacy, security, policies, and procedures
Provide training and knowledge-transfer opportunities through professional facilitation and presentation
Develop quality assurance and control mechanisms for accurate and accessible training content
Collaborate with program, policy, and technical teams to align training with policy priorities, requirements, and person-centered and trauma-aware practices
Use feedback from technical support teams, help desk, and ticketing protocols to address high-impact training needs
Apply adult learning principles and instructional design methods to maximize engagement and knowledge retention
Establish training efficacy metrics and improve content and delivery through continuous quality improvement
Maintain contracts for in-person training laboratories and virtual training platforms
Supervise approximately five HMIS trainers and support their professional development

Requirements

What you’ll need

Bachelor’s Degree in Learning and Development, Organizational Management, Education, Public Policy, Business or Public Administration, Urban Planning, Social Work Administration, or another relevant field; advanced degree strongly preferred
Equivalent experience may be considered
Minimum 5 years of experience developing and delivering training and capacity building materials, preferably for an HMIS software or comparable information technology platform
Excellent verbal, interpersonal, and written communication skills
Ability to explain complex concepts to non-technical partners, stakeholders, and training recipients
Ability to supervise approximately five HMIS trainers
Ability to provide constructive feedback and professional development opportunities to direct reports
Experience translating technical concepts to non-technical audiences using evidence-informed practices and adult learning principles
Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
Confidential accommodation support throughout the application and employment process