Manager of Training and Instructional Design, Homeless Services

ICF

. Support administration and operation of a Homeless Management Information System for a large Continuum of Care .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $89,649 - $152,404 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Homeless Management Information System (HMIS) administration, training development, and compliance with HUD and CoC requirements. Skilled in instructional design, adult learning principles, and capacity building for diverse audiences.

Highest-signal resume keywords

HMIS AdministrationTraining DevelopmentCompliance with HUD and CoC RequirementsInstructional DesignCapacity Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training DeliveryQuality AssuranceData StandardsReportingPrivacy and Security PoliciesAdult Learning PrinciplesCapacity Building MaterialsTechnical Concept TranslationEfficacy MetricsContinuous Quality Improvement

Soft Skills

Excellent Communication SkillsInterpersonal SkillsSupervisory SkillsFeedback ProvisionTime Management

Tools & Technologies

HMIS SoftwareVirtual Training PlatformsIn-Person Training Laboratories

Industry Keywords

Continuum of CareU.S. Department of Housing and Urban DevelopmentTrauma-Aware PracticesStakeholder EngagementNon-Technical Audience

About the role

Key responsibilities & impact

Support administration and operation of a Homeless Management Information System for a large Continuum of Care
Serve in a senior leadership role on the HMIS system administration team
Oversee personnel and activities related to HMIS training development, delivery, capacity building, and professional development
Ensure training for approximately 8,000 HMIS end users meets U.S. Department of Housing and Urban Development and CoC compliance requirements
Design, develop, and deliver in-person and virtual learning experiences
Liaise with CoC HMIS and data leadership, HMIS vendor, technical support teams, and internal and external partners
Participate in HMIS vendor meetings regarding features, functionality, and UI/UX changes
Implement systems tracking end-user compliance and deliver remedial training for corrective action plans
Maintain expert knowledge of HUD and CoC HMIS requirements concerning data standards, reporting, privacy, security, policies, and procedures
Develop quality assurance and control mechanisms for accurate and accessible content
Collaborate with program, policy, and technical teams to align training with policy priorities, requirements, and person-centered, trauma-aware practices
Incorporate feedback and shared learning from technical support teams into HMIS training
Apply adult learning principles and instructional design methods to maximize engagement and knowledge retention
Establish training efficacy metrics and implement continuous quality improvements
Maintain contracts for in-person training laboratories and virtual training platforms

Requirements

What you’ll need

Bachelor’s Degree in Learning and Development, Organizational Management, Education, Public Policy, Business or Public Administration, Urban Planning, Social Work Administration, or other relevant field; advanced degree strongly preferred
Equivalent experience may be considered
Minimum 5 years of experience developing and delivering training and capacity building materials, preferably for an HMIS software or other comparable information technology platform
Excellent verbal, interpersonal and written communication skills
Ability to explain complex concepts to non-technical partners, stakeholders, and training recipients
Ability to supervise approximately five HMIS trainers and provide constructive feedback and professional development opportunities
Experience translating technical concepts to a non-technical audience using evidence-informed practices and adult learning principles
Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment while meeting stringent deadlines

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
Confidential accommodation support
Benefits information provided under the Transparency in (Benefits) Coverage Act