Project Manager, ServiceNow

ICF

. Develop technology strategy in collaboration with Federal executives, business SMEs, and key stakeholders .

Posted 9/24/2026full-timeFort Lee • Virginia • United StatesSeniorLead💰 $119,323 - $202,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology strategy development, project management, and stakeholder engagement, with a strong focus on ServiceNow platform capabilities and federal compliance standards. Proven ability to lead cross-functional teams and deliver technology solutions that align with business needs and objectives.

Highest-signal resume keywords

Project Management Professional (PMP)ServiceNow DevelopmentFederal ExperienceLeadership and Team ManagementUnderstanding of NIST and RMF Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTechnology Strategy DevelopmentSystem Architecture and DesignBusiness Process AnalysisGovernance and Operating ModelsLow-Code/No-Code PlatformsArchitecture DiagramsRequirements DefinitionPrototyping and Proofs-of-ConceptServiceNow Best Practices

Soft Skills

Communication SkillsProblem-Solving AbilitiesStakeholder ManagementConflict ResolutionCritical Thinking

Tools & Technologies

ServiceNowAWSITIL ProcessesIT Service Management (ITSM)

Certifications & Qualifications

Project Management Professional (PMP)Certified Scrum MasterAWS Certified Cloud Practitioner

Industry Keywords

Federal GovernmentNIST ComplianceRMFEMASSDoDM 8140IL4/IL5 Concepts

Tech Stack

Tools & technologies

AWSCloudITSMPMPServiceNow

About the role

Key responsibilities & impact

Develop technology strategy in collaboration with Federal executives, business SMEs, and key stakeholders
Build trust relationships with business stakeholders to understand concerns, mission, and needs
Lead meetings with senior client leadership to discover current state, business processes, requirements, pain points, aspirations, and goals
Develop technology presentations and communicate complex technology choices, trade-offs, and considerations
Work with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy
Develop governance, operating models, CONOPS, and processes to support the business mission
Evaluate technology platforms and perform analysis of alternatives; present findings to technical and non-technical audiences
Document as-is and to-be architecture diagrams, business process flows, flow charts, and decision trees
Participate in project discussions and team meetings, including daily standups and reviews
Collaborate with cross-functional teams to define and prioritize ServiceNow development activities
Support implementation requirements, design, testing, and delivery of tracking and reporting tools
Define system requirements and design approaches with IT system stakeholders and internal SMEs
Understand client processes and procedures and assist with technology improvements
Lead and manage rapid development and implementation of prototypes and proofs-of-concept
Identify service requirements through rapport with clients and relevant stakeholders
Document project plans, architecture diagrams, and processes

Requirements

What you’ll need

Must have an active Secret clearance
Must be a US Citizen as required by the federal government
Project Management Professional (PMP)
BS degree from an accredited institution
8+ years of Project Management experience
4+ years of experience working with low-code/no-code platforms such as ServiceNow
5+ years of experience leading technology consulting engagements with clients
4+ years of Federal experience
Certified Scrum Master (preferred)
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
AWS Certified Cloud Practitioner (preferred)
Good understanding of system architecture and design principles
Familiarity with ITIL processes and IT Service Management (ITSM) principles
In-depth understanding of ServiceNow best practices and industry trends
Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, IL4/IL5 concepts
Strong leadership and team management skills
Exceptional problem-solving and critical thinking abilities
Excellent communication, presentation, and stakeholder management skills
Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
Benefit offerings referenced under the Transparency in Coverage Act