Salesforce Technical Project Manager – Salesforce Digital Transformation Center

ICF

. Manage overall Salesforce Digital Transformation Center operations and service delivery .

Posted 10/2/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $119,323 - $202,850 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing Salesforce Digital Transformation operations, leading technical teams, and overseeing complex IT project delivery. Proficient in Salesforce platform administration, deployment coordination, and client relationship management within government sectors.

Highest-signal resume keywords

Salesforce Certified AdministratorProject Management ExperienceSalesforce Consultant ExperienceCI/CD Pipeline ManagementU.S. Government Client Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationDeclarative DevelopmentDeployment CoordinationCost AllocationsData GovernanceSalesforce IntegrationAPI-Based IntegrationsSalesforce CRM LicensingMulesoft CapabilitiesOmniStudio Familiarity

Soft Skills

Client Relationship ManagementTeam LeadershipCommunication SkillsOperational ImprovementPresentation Skills

Tools & Technologies

Salesforce PlatformGitHubSalesforce AppExchangeDocusignOwn

Certifications & Qualifications

Salesforce Certified AdministratorPMP CertificationSalesforce Consultant CertificationSalesforce Architect Certification

Industry Keywords

Digital TransformationPublic Sector SolutionsCloud ConsumptionFederal Public TrustIT Project Management

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Manage overall Salesforce Digital Transformation Center operations and service delivery
Manage Salesforce administrators, architects, and security specialists
Lead daily client status calls, team standups, tenant-customer calls, CIO reviews, and other operational meetings
Manage the DTC customer presales pipeline, including use-case qualification, requirements discovery, solution recommendations, and ROM estimates
Onboard new DTC customer project teams onto the Salesforce platform
Manage the release calendar and coordinate customer application deployments
Manage daily operations and maintenance support activities
Manage license inventory, allocations, and renewals
Manage platform ATO renewal assessments and mid-year changes
Co-lead technical design reviews with Salesforce architects
Write policy and procedure documentation and manage the DTC Governance Library
Improve DTC operations and toolsets and lead implementation of enhancements
Prepare and present monthly status reports covering team performance, deliverables, schedule, financials, and SLA attainment
Support ICF Salesforce Practice growth activities, including RFIs, RFPs, prototypes, and oral presentations
Lead client relationships and technical conversations with architects, tenant development teams, government program and contract staff, and executives

Requirements

What you’ll need

5+ years of Project Management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility
3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role
Active Salesforce Certified Administrator certification; Trailblazer profile link required in resume
3+ years of experience as a Salesforce Consultant or Administrator performing declarative (no-code) development in a medium-to-large enterprise Salesforce environment
3+ years of experience coordinating deployments and managing CI/CD pipelines using Salesforce and GitHub as source control
1+ years of experience providing complex cost allocations, chargebacks, and reporting, including cloud consumption, licensing, and labor
Must be a U.S. citizen or Permanent Resident (Green Card holder)
Must be able to obtain and maintain a federal public trust or equivalent client-required background investigation
Must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.
Advanced Administrator- and/or consultant-level Salesforce platform knowledge
Familiarity with core Salesforce capabilities, system and user administration, system integrations, and declarative configuration
Salesforce Consultant and/or Architect certifications preferred
3 years of Salesforce consultation experience preferred
2+ years supporting U.S. Government clients and familiarity with Salesforce Public Sector Solutions preferred
PMP Certification preferred
Experience with enterprise data governance, cloud-based data warehousing, and/or Salesforce Data 360 preferred
Basic understanding of Mulesoft capabilities and API-based integrations preferred
Familiarity with OmniStudio preferred
Basic understanding of Salesforce CRM licenses and provisioning preferred
Familiarity with Salesforce AppExchange utilities, Docusign, and Own preferred
Basic understanding of MFA/SSO, networking, and encryption preferred
Certifications necessary for practice expertise must be upheld and maintained
Ability to work core hours of 8 AM–6 PM EST and participate in the 24x7 on-call rotation

Benefits

Comp & perks

Remote work in the U.S. with preference for East Coast candidates
24x7 on-call rotation with occasional after-hours support for P1/P2 incidents and prescheduled deployments
Equal opportunity employment
Reasonable accommodations for disabilities, veterans, and sincerely held religious beliefs
Benefits information available under the Transparency in Coverage Act