ServiceNow Architect

ICF

. Provide expert guidance on ServiceNow capabilities, customization options, and best practices .

Posted 9/24/2026full-timeFort Lee • Virginia • United StatesSeniorLead💰 $98,614 - $167,644 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in ServiceNow solution architecture, implementation, and customization, ensuring compliance with federal security standards and best practices. Capable of leading technical oversight, optimizing performance, and fostering strong client relationships while mentoring ServiceNow professionals.

Highest-signal resume keywords

ServiceNow Solution ArchitectureServiceNow Certified System AdministratorServiceNow Certified Application DeveloperIntegration Hub and REST API ExperienceFederal Security Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow CustomizationJavaScriptGlideScriptSystem ArchitecturePerformance AnalysisTechnical DocumentationQuality Assurance PlanningIntegration SecurityRisk Management ConceptsData Policies

Soft Skills

Excellent Communication SkillsProblem-Solving AbilitiesStakeholder ManagementConflict Resolution SkillsMentoring and Coaching

Tools & Technologies

ServiceNowIntegration HubREST APIEMASSNISTRMFDoDM 8140IL4/IL5 Concepts

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperCIS Certifications in SPMCIS Certifications in ITSMCIS Certifications in DiscoveryCIS Certifications in SecSecOpsCIS Certifications in Event ManagementCIS Certifications in Vulnerability Response

Industry Keywords

Federal Government ComplianceServiceNow Best PracticesTechnical OversightClient Relationship ManagementKnowledge Sharing

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Provide expert guidance on ServiceNow capabilities, customization options, and best practices
Lead the design and architecture of ServiceNow solutions aligned with client requirements
Identify and solve potential technical challenges
Support delivery of ServiceNow solutions and provide technical oversight
Ensure implementations follow ICF and ServiceNow standards and processes
Oversee ServiceNow integrations with other systems and applications
Ensure data consistency and integrity across platforms
Conduct performance analysis and optimize ServiceNow and integrated solutions
Address performance bottlenecks
Design quality assurance plans and ensure technical deliverables meet quality standards
Work with project managers to keep projects within scope and timeline
Communicate project status with practice leadership and clients
Support deployment registrations to maintain ServiceNow partner status
Design security plans and ensure compliance with security requirements
Create technical documentation, architecture diagrams, design specifications, and implementation guidelines
Contribute to the knowledge base and lead knowledge-sharing sessions
Stay current on ServiceNow, integrated technologies, tools, and industry trends
Build and maintain strong client relationships
Mentor and coach ServiceNow professionals and tailor growth plans
Foster relationships between ICF, ServiceNow, and clients
Develop client roadmaps for new ICF services and ServiceNow license opportunities
Present proposed solutions to potential clients
Collaborate with proposal teams and create technical proposals and oral presentations

Requirements

What you’ll need

8+ years of experience implementing or architecting ServiceNow solutions
ServiceNow Certified System Administrator
Must hold an active Secret Clearance
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
ServiceNow Certified Application Developer
Highly preferred: CIS Certifications in at least two of SPM, ITSM, Discovery, SecSecOps, Event Management, Vulnerability Response
In-depth understanding of ServiceNow best practices and industry trends
Understanding of federal government security and compliance rules such as NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts
Understanding of Risk Management concepts and systems including IRM
Understanding of platform security including RBAC, Data Policies, SSO, and integration security
Experience with Integration Hub, REST API, and custom integration scripting
Experience across numerous parts of the ServiceNow platform and commonly integrated third-party technologies
Excellence in JavaScript, GlideScript, and other relevant languages
Experience designing and leading complex solutions and integrations
Expertise in system architecture and design principles, with ability to develop scalable, resilient, and maintainable solutions
Excellent written and oral communication skills
Exceptional problem-solving and critical-thinking abilities
Excellent presentation and stakeholder management skills
Excellent conflict resolution skills