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ServiceNow Developer – EAM, HAM, SAM
ICF. Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and technical roadmaps .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow architecture, development, and implementation, with a strong focus on Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Asset Management (EAM). Proficient in data governance, CMDB management, and integration with third-party systems while ensuring compliance with federal standards.
Highest-signal resume keywords
ServiceNow DevelopmentHardware Asset Management (HAM)Software Asset Management (SAM)Enterprise Asset Management (EAM)ServiceNow Certified Implementation Specialist
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ArchitectureJavaScript DevelopmentData GovernanceCMDB ManagementIntegration DevelopmentAgile MethodologiesTechnical DesignData Quality ImprovementAutomation ImplementationWorkflow Design
Soft Skills
CollaborationMentoringCommunicationProblem-SolvingLeadership
Tools & Technologies
ServiceNowIntegrationHubRESTSOAPMID ServersService PortalEmployee CenterFlow DesignerBusiness RulesScript Includes
Certifications & Qualifications
ServiceNow Certified Data Foundations SpecialistServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS)ServiceNow Certified Technical Architect (CTA)ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM)ServiceNow Certified Implementation Specialist – Software Asset Management (SAM)
Industry Keywords
Federal Compliance StandardsAsset Lifecycle ManagementData ArchitectureOperational ManagementTechnical RoadmapsGovernance RequirementsData IntegrityProcurement SystemsContract ManagementEnterprise Data Modeling
Tech Stack
Tools & technologiesJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Define and implement ServiceNow architecture standards aligned with client business objectives, IT strategy, platform standards, data architecture, and technical roadmaps
- Design scalable, maintainable, and secure ServiceNow solutions
- Develop technical designs aligned with enterprise architecture, governance requirements, and federal compliance standards
- Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation
- Configure and extend ServiceNow applications to support enterprise asset lifecycle and operational management processes
- Implement and support ServiceNow Data Foundations
- Design solutions leveraging the ServiceNow data model, CIs, CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources
- Promote data quality, normalization, governance, and data integrity
- Support CMDB maturation, asset data management, and data relationship optimization
- Design and implement HAM, SAM, and EAM solutions
- Support complete asset lifecycles from procurement and onboarding through inventory, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal
- Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes
- Develop solutions using JavaScript and ServiceNow development frameworks, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, IntegrationHub, REST/SOAP integrations, and scoped applications
- Design, develop, and support integrations using REST, SOAP, IntegrationHub, MID Servers, and related technologies
- Ensure reliable data synchronization, governance, and data exchange
- Support ATO activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support
- Evaluate implementations and improve automation, performance, maintainability, user experience, and technical debt
- Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams
- Participate in Agile and SAFe ceremonies
- Conduct code reviews, promote development standards, and mentor developers
- Create and maintain architecture diagrams, configuration specifications, workflow and integration documentation, technical designs, and data models
- Contribute to proposals, technical demonstrations, reusable assets, and ServiceNow practice development initiatives
- Ensure solutions comply with federal security, privacy, accessibility, and operational requirements
- Support activities required to obtain and maintain ATO compliance
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- 5+ years of hands-on ServiceNow development, implementation, or solution architecture experience
- Must be a U.S. Citizen or Green Card holder due to federal contract requirements
- Must reside in the United States
- Must be authorized to work in the United States
- All work must be performed within the United States
- Ability to obtain and maintain a Federal Public Trust clearance
- Hands-on experience implementing, developing, or supporting ServiceNow Hardware Asset Management (HAM)
- Experience with hardware asset lifecycle management, procurement, receiving, inventory management, assignment, maintenance, retirement, and disposal processes
- Hands-on experience implementing, developing, or supporting ServiceNow Software Asset Management (SAM)
- Experience with software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization
- Hands-on experience implementing, developing, or supporting ServiceNow Enterprise Asset Management (EAM)
- Experience with enterprise asset lifecycle management, maintenance management, work management, asset tracking, and operational workflows
- Experience supporting ServiceNow Data Foundations initiatives, data governance programs, normalization efforts, data quality improvements, and enterprise data modeling
- Experience working with large-scale CMDB implementations and data relationship management
- Experience with ServiceNow App Engine and custom application development
- Experience with Service Portal and/or Employee Center
- Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms
- ServiceNow Certified Data Foundations Specialist certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM)
- ServiceNow Certified Implementation Specialist – Software Asset Management (SAM)
Benefits
Comp & perks- Equal opportunity employer
- Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs
- Benefit offerings referenced under the Transparency in (Benefits) Coverage Act