UX Researcher

ICF

. Support the UX vision and strategy in alignment with project goals and business objectives .

Posted 10/12/2026full-timeUnited StatesMid-LevelSenior💰 $81,499 - $138,549 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in human-centered design and UX research methodologies, including qualitative and quantitative research techniques. Proficient in synthesizing research findings into actionable insights while collaborating effectively with cross-functional teams to enhance user experiences.

Highest-signal resume keywords

Human-Centered DesignMixed-Method ResearchPersonas DevelopmentAgile MethodologiesAccessibility Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Qualitative ResearchQuantitative ResearchUsability TestingJourney MappingCustomer Experience Artifacts

Soft Skills

Analytical SkillsProblem-SolvingWritten CommunicationVerbal CommunicationCollaboration

Tools & Technologies

MiroFigmaUserZoomQualtricsSurveyMonkey

Industry Keywords

Federal Service DesignHealthcareSection 508 ComplianceDesign ResearchAgile Delivery Teams

About the role

Key responsibilities & impact

Support the UX vision and strategy in alignment with project goals and business objectives
Collaborate with stakeholders to frame problems, develop hypotheses, and create research plans
Conduct qualitative and quantitative research, including discovery interviews, usability testing, contextual inquiry, surveys, and journey-based research
Develop and maintain personas, journey maps, and experience assessments
Analyze customer feedback to identify needs, pain points, and improvement opportunities
Synthesize research findings into clear, actionable insights and recommendations
Communicate research findings and user outcomes clearly, objectively, and persuasively
Evaluate intake, onboarding, and enablement experiences to reduce customer friction and improve outcomes
Inform service design, product, CRM/workflow improvements, training needs, and continuous-improvement priorities
Partner with UX design, service design, product, engineering, and other cross-functional stakeholders
Advocate for user needs and involve users throughout design and validation
Apply human-centered design, accessibility, and federal service design principles
Document research activities, findings, decisions, risks, and supporting evidence

Requirements

What you’ll need

U.S. Citizenship is required due to federal contract requirements
Candidate must reside in the U.S., be authorized to work in the U.S., and perform all work in the U.S.
Candidate must have lived in the U.S. for three full years out of the last five years
Bachelor's degree in Human-Centered Design, UX Research, Psychology, Human Factors, Anthropology, Sociology, Design Research, Information Science, or related field; or a high school diploma with four additional years of relevant experience in lieu of a bachelor's degree
Minimum 3 years of relevant experience aligned to the responsibilities of this role
Master's degree in a related field may substitute for two years of relevant experience
Experience supporting Federal government, healthcare, or other highly regulated environments preferred
Active or past clearance to work with Veterans Affairs preferred
Experience working in Agile, cross-functional delivery teams preferred
Understanding of accessibility, inclusive design, Section 508 compliance, and human-centered design principles preferred
Experience supporting federal service design, analytics platforms, or enterprise technology modernization initiatives preferred
Strong mixed-method research, synthesis, and presentation skills
Experience developing personas, journey maps, service blueprints, empathy maps, and customer experience artifacts
Experience utilizing Miro, Figma, UserZoom, Qualtrics, SurveyMonkey, Dovetail, Microsoft Forms, or similar platforms
Understanding of research ethics and best practices, including informed consent, personally identifiable information, NDAs, and related concepts
Understanding of usability and accessibility, including heuristic and expert methods
Strong analytical, problem-solving, decision-making, written and verbal communication, organization, attention to detail, prioritization, and multitasking capabilities
Collaborative cross-functional approach with commitment to quality, accountability, and continuous improvement
Ability to complete tasks effectively and on schedule as part of a broader development team
Ability to participate in Agile processes

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for disabilities, disabled veterans, and sincerely held religious beliefs
Confidential accommodation support
Full-time employment