Customer Support Representative

iClosed

. Support customers over chat, email, and occasional video calls .

Posted 10/22/2026full-timeRemoteJunior💰 $1,200 - $1,700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on troubleshooting technical issues and guiding users through solutions. Proficient in using web apps and SaaS products while providing effective communication and feedback to enhance support processes.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingCommunication SkillsWeb Apps KnowledgeProblem-Solving Mindset

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTechnical TroubleshootingWeb Apps KnowledgeSaaS Products KnowledgeZapierMakeN8nAPIsIntercomClickUp

Soft Skills

Strong Communication SkillsPatienceEagerness to LearnDedicationProfessionalism

Tools & Technologies

IntercomClickUpSlackZapierMakeN8nEmailScheduling Tools

Industry Keywords

Customer AssistanceTechnical SupportFeedback ImprovementSupport ProcessesB2 EnglishC1 EnglishFrench Language Skills

About the role

Key responsibilities & impact

Support customers over chat, email, and occasional video calls
Provide quick, friendly, patient, and professional customer assistance
Escalate issues to the appropriate internal team and follow them through to resolution
Troubleshoot technical issues and guide users through fixes
Help users connect iClosed with Zapier, Make, n8n, webhooks, and APIs
Suggest improvements to support processes and the product
Provide customer feedback and suggestions to improve the product and support processes

Requirements

What you’ll need

1+ year of experience in customer support or a similar role
English: B2 spoken and C1 written
Basic knowledge of web apps and SaaS products, including Intercom, ClickUp, Slack, email, Zapier, Make, n8n, and scheduling tools
Strong communication skills and ability to explain complex things simply
Problem-solving mindset and eagerness to learn
Dedicated and hardworking
Available to work shifts within 8am to 10pm CET
French language skills are nice to have

Benefits

Comp & perks

Remote-friendly – work from anywhere
Growth opportunities – expand your skills and career
A supportive team – people who help each other out
Impactful work – help customers and make a difference every day, internally and publicly
A positive, energetic culture
Full-time employment