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Service Delivery Manager – Data
ICM Asia Pacific. Own assigned consulting engagements from project setup through completion and client sign-off .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex technology projects, including project planning, risk management, and stakeholder communication. Proficient in applying project management methodologies and maintaining high standards of delivery governance.
Highest-signal resume keywords
Project ManagementCloud Delivery ConceptsKanbanAdvanced Microsoft Office SkillsRelationship-Building
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRisk ManagementBudget ManagementDelivery GovernanceTechnical Quality StandardsProposal PreparationReportingIntegration ConceptsSoftware Delivery ConceptsDelivery Tracking Tools
Soft Skills
Strong CommunicationNegotiation SkillsOrganisational SkillsDependabilityProactive Improvement
Tools & Technologies
JiraADOKanbanProject Management ToolsProject Documentation Systems
Certifications & Qualifications
Related Tertiary Qualification
Industry Keywords
Technology ProjectsClient EngagementSupplier RelationshipsMultidisciplinary TeamsDelivery Blockers
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own assigned consulting engagements from project setup through completion and client sign-off
- Develop and maintain project plans, schedules, milestones and dependencies
- Manage scope, budget, quality and changes
- Identify financial, commercial and technical risks, manage mitigation actions and resolve delivery blockers
- Coordinate demonstrations, validation and client acceptance of project outputs
- Build trusted delivery relationships and keep clients informed about progress, spend, risks and decisions
- Facilitate meetings, record actions and follow up on outstanding information
- Monitor contractor performance and manage supplier relationships and contracts
- Support client and pre-sales meetings, escalating emerging needs and opportunities
- Coordinate multidisciplinary teams and personnel/resource allocations across Australia and New Zealand
- Maintain project documentation, reporting, timesheets and project-system updates for accurate month-end billing
- Prepare proposals, statements of work, budget documents, briefings and presentations
- Apply delivery governance and technical quality standards and feed lessons into delivery-practice improvements
Requirements
What you’ll need- At least three years leading complex technology projects or engagements, with a verifiable record of successful IT delivery, as a Project Manager, Delivery Manager, Digital Producer or equivalent
- A related tertiary qualification
- Strong working understanding of cloud, data, integration and software delivery concepts
- Knowledge of project management methodologies and delivery tracking tools such as Kanban, ADO or Jira
- Advanced Microsoft Office skills
- Ability to write reports for different audiences
- Strong communication, relationship-building and negotiation skills
- Organisation, accuracy, sound judgement and ability to manage competing priorities
- Integrity, dependability, resilience and proactive approach to improvement
Benefits
Comp & perks- Experienced consultants, architects and engineers to work alongside
- Meaningful projects across data, integration and AI
- Collaboration and continuous learning
- Down-to-earth culture