Bilingual Inbound/Outbound Telephone Associate

Icon Health

. Answer, screen, and direct incoming calls .

Posted 10/30/2026part-timeRemote • United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills and empathy while managing patient interactions, including appointment scheduling and data entry. Proficient in handling medical records and utilizing technology for efficient patient management.

Highest-signal resume keywords

Bilingual — SpanishExcellent Verbal And Written SkillsEHR Systems ProficiencyProfessional Remote ExperienceData Entry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingData EntryMedical Record PreparationPatient RegistrationInsurance Verification

Soft Skills

EmpathyProfessional Phone EtiquetteClear Diction

Tools & Technologies

Phone SystemsEmailDocumentation Management Systems

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient LiaisonReferral ProcessingDemographic Information Collection

About the role

Key responsibilities & impact

Answer, screen, and direct incoming calls
Take messages and handle voicemail inquiries
Book, cancel, and reschedule patient appointments
Collect and update demographic and insurance information
Verify patient eligibility and register new patients
Process referrals
Prepare and scan medical records
Perform data entry
Liaise between patients, medical staff, and other departments
Perform other assigned duties

Requirements

What you’ll need

Bilingual — Spanish required
High school diploma or equivalent
Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction
Comfort with technology including phone systems, email, documentation management systems, and EHR systems
Professional remote experience
U.S. work authorization required
Visa sponsorship is not available

Benefits

Comp & perks

Flexible hours available
Benefits package available for full-time employees