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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support within the insurance claims process, including effective communication, data entry, and customer service. Capable of utilizing ERP software and Microsoft Office Suite to manage claims documentation and ensure accuracy.
Highest-signal resume keywords
Claims Insurance ExperienceERP Software ProficiencyMicrosoft Office Suite SkillsExceptional Customer ServiceData Entry Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingData EntryBasic Math SkillsOffice ProceduresDocument Management
Soft Skills
Time ManagementAttention to DetailCollaborationSound JudgmentPhone Etiquette
Tools & Technologies
Enterprise Resource Planning (ERP) SoftwareMicrosoft Office SuiteStandard Office Equipment
Industry Keywords
Insurance ClaimsIndemnity PaymentsClaims DocumentationAuditingCustomer Interaction
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide basic to intermediate administrative support to Claims Examiners
- Contact insureds and other relevant claim parties to obtain information needed to process insurance claims
- Document conversations and information in the enterprise resource planning (ERP) system
- Update claims information and access, search and retrieve data
- Stay current with diary tasks and procedural changes
- Provide exceptional customer service to internal and external customers
- Provide information to insureds, claimants and outside vendors as requested by the Examiner
- Process claims for indemnity payments and state-mandated forms
- Process appropriate claims-related payments
- Assist Claims Examiners through claim resolution on related administrative projects
- Support Claims Examiners in preparing, processing and monitoring payments
- Communicate pertinent claim information to clients, legal counsel, service providers and internal claims staff
- Ensure claims documentation is accurate and complete for auditing purposes
- Work in an office environment using computers, telephones, copiers and standard office equipment
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or general education degree (GED) required
- Minimum of 1+ years’ claims insurance or closely related experience
- Intermediate computer skills with Microsoft Office Suite
- Ability to learn enterprise resources planning (ERP) software
- Basic understanding of office procedures
- Exceptional customer service, phone etiquette and time management skills
- Excellent data entry and strong attention to detail
- Ability to prioritize assignments
- Ability to read, write and comprehend simple instructions, short correspondence and memos
- Basic math skills using whole numbers, common fractions and decimals
- Ability to collaborate effectively with others
- Ability to exercise sound judgment in executing work deliverables from written or verbal instructions
- No employment sponsorship offered
Benefits
Comp & perks- Competitive benefits package
- Medical insurance
- Dental insurance
- Vision insurance
- 401K retirement plan
- Company match
- Bonus potential
- Paid Time Off
- Paid holidays throughout the calendar year
- 100% support for continued learning
- Equal Opportunity Employer