Claims Assistant – Workers' Compensation

ICW Group

. Provide administrative support to assigned Claims Examiners .

Posted 9/18/2026full-timeSan Diego • California • United StatesJunior💰 $20 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities in processing insurance claims, ensuring accurate documentation, and providing exceptional customer service. Proficient in data entry and familiar with enterprise resource planning (ERP) systems to manage claims information effectively.

Highest-signal resume keywords

Claims ProcessingCustomer ServiceData EntryMicrosoft Office SuiteERP Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData EntryBasic Math SkillsOffice ProceduresERP Software

Soft Skills

Exceptional Customer ServiceTime ManagementCollaborationAttention to DetailSound Judgment

Tools & Technologies

Microsoft Office SuiteEnterprise Resource Planning (ERP) Software

Industry Keywords

Insurance ClaimsIndemnity PaymentsClaims ExaminersClaims DocumentationAuditing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide administrative support to assigned Claims Examiners
Contact insureds and other relevant parties to obtain information needed to process insurance claims
Document conversations and information in the enterprise resource planning (ERP) system
Update claims information and access, search, and retrieve data
Stay current with diary tasks and procedural changes
Provide exceptional customer service to internal and external customers
Provide information to insureds, claimants, and outside vendors as requested by the Examiner
Process claims for indemnity payments and state-mandated forms
Process claims-related payments
Assist Claims Examiners through claim resolution on related administrative projects
Support Claims Examiners in preparing, processing, and monitoring payments
Communicate pertinent claim information to clients, legal counsel, service providers, and internal claims staff
Ensure claims documentation is accurate and complete for auditing purposes

Requirements

What you’ll need

High school diploma or general education degree (GED) required
Minimum of 1+ years’ claims insurance or closely related experience
No certificates, licenses, or registrations required
Intermediate computer skills with Microsoft Office Suite
Ability to learn enterprise resources planning (ERP) software
Basic understanding of office procedures
Exceptional customer service, phone etiquette, and time management skills
Excellent data entry and strong attention to detail
Ability to prioritize assignments
Ability to read, write, and comprehend simple instructions, short correspondence, and memos
Basic math skills using whole numbers, common fractions, and decimals
Ability to collaborate effectively with others
Ability to exercise sound judgment in executing work deliverables from written or verbal instructions
Must be able to work in an office environment
Employment sponsorship is not offered for this opportunity

Benefits

Comp & perks

Medical, dental, and vision plans
401K retirement plan with company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
100% support for continued learning and professional development
Challenging work and the ability to make a difference
Sense of belonging and having a voice