Claims Manager

ICW Group

. Drive operational excellence, regulatory compliance, accountability, continuous improvement, and service across claims operations .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $104,125 - $175,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full lifecycle of Workers’ Compensation claims, ensuring regulatory compliance and operational excellence while leading and developing claims professionals. Proficient in data-driven decision-making, process improvement methodologies, and effective communication with stakeholders.

Highest-signal resume keywords

Workers’ Compensation Claims ManagementRegulatory ComplianceClaims Adjuster ExperienceProcess Improvement MethodologiesSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Management SystemsData AnalysisKPI MonitoringOperational ExcellenceWorkflow OptimizationBudget ManagementPerformance ManagementMulti-State Claims ExperienceAttention to DetailProblem Solving

Soft Skills

Excellent Communication SkillsCoaching and MentoringRelationship BuildingTeam LeadershipCollaboration

Tools & Technologies

MS Office ProductsDatabases

Certifications & Qualifications

IEA CertificateWCCP AccreditationCPCU Designation

Industry Keywords

Claims OperationsContinuous ImprovementCustomer SatisfactionRisk ManagementQuality Assurance

About the role

Key responsibilities & impact

Drive operational excellence, regulatory compliance, accountability, continuous improvement, and service across claims operations
Lead the Claims Support Services department and Claims Support Services Supervisors
Monitor KPIs including claim duration, reserve accuracy, litigation rates, and customer satisfaction
Analyze trends and provide actionable insights to improve outcomes and reduce loss costs
Partner with Quality Assurance, Training, Underwriting, Risk Management, and Safety teams
Support audits, compliance reviews, and continuous improvement initiatives
Build relationships with policyholders, brokers, medical providers, and legal partners
Ensure clear communication with injured workers to support recovery and return-to-work efforts
Collaborate with Claims managers on consistency, alignment, best practices, strategic planning, and enterprise projects
Oversee the full lifecycle of workers’ compensation claims and ensure jurisdictional compliance
Develop and lead claims professionals and future leaders
Establish work cadence, hiring, onboarding, and training requirements
Manage performance through goal setting, coaching, feedback, and development plans
Manage department budget, technology, resources, workload, and customer requests
Maintain company policy compliance, data quality, IT security, and risk-related metrics
Interview, hire, train, assign, evaluate, reward, discipline, coach, mentor, and develop team members
Forecast staffing needs and plan for peak times and absences
Travel up to 15%

Requirements

What you’ll need

Bachelor's degree from four-year college or university (or equivalent combination of education and experience)
Minimum of 5+ years’ related workers’ compensation claims experience
At least one year supervisory or management experience of claims professionals
May require claims adjuster experience, depending upon the team this position will lead
Prior multi-state claims insurance experience managing high volume caseloads
IEA Certificate and WCCP Accreditation preferred
CPCU designation a plus
Good computer skills with MS Office products, claims management systems, and databases
Advanced understanding of Workers’ Compensation claims principles and applications
Excellent verbal and written communication skills
Process improvement methodologies, workflow optimization, and operational excellence experience
Data-driven decision-making and attention to detail
Ability to define problems, collect data, establish facts, and draw valid conclusions
Must be able to effectively present information to direct reports, peers, management, and public forums
Must not require employment sponsorship

Benefits

Comp & perks

Competitive benefits package
Medical, dental, and vision plans
401K retirement plan and company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
100% support for continued learning
Challenging work and ability to make a difference
Voice and sense of belonging
Diverse and inclusive work environment