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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the first point of contact for customers and provide excellent customer service
- Provide customer care and service to insureds
- Answer incoming inquiry calls directed by the general switchboard
- Receive and intake new initial claim documentation by phone, email, or fax and enter it into claim systems
- Respond to insureds in a timely manner
- Direct questions to the appropriate department contact
- Input new claims into the enterprise resource planning (ERP) system and create written documentation and physical files
- Review insurance policy information to determine coverage
- Complete data entry for all first reports of injury
- Determine injury severity and advise appropriate staff within standard operating procedures
- Communicate with insureds, agents, and internal and external stakeholders
- Assist examiners in obtaining missing or incomplete information to process claims
- Receive and return telephone calls as directed by the claim examiner
- Respond to insureds, agents, or outside participants as directed
- Process incoming mail and perform other claims-related administrative duties
Requirements
What you’ll need- High school diploma or general education degree (GED) required
- Minimum 1 year of related experience and/or training; or equivalent combination of education and experience
- Working knowledge or familiarity with customer service techniques, principles and practices
- Ability to read, write and comprehend simple instructions, short correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- No certificates, licenses, or registrations required
- Employment sponsorship is not offered for this opportunity
Benefits
Comp & perks- Medical, dental, and vision plans
- 401K retirement plan with company match
- Bonus potential for all positions
- Paid Time Off
- Paid holidays throughout the calendar year
- 100% support for continued learning
- Challenging work and the ability to make a difference
- Sense of belonging and having a voice