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Learning Academy Manager – Commercial Services
ICW Group. Serve as strategic advisor, change enabler, and workforce capability architect for underwriting, risk mitigation, service excellence, and distribution/marketing functions .
About the role
Key responsibilities & impact- Serve as strategic advisor, change enabler, and workforce capability architect for underwriting, risk mitigation, service excellence, and distribution/marketing functions
- Design, launch, and continuously evolve the Commercial Services Academy
- Build structured career pathways supporting professional growth, succession planning, and workforce readiness
- Partner with leaders and HR Business Partners to identify capability gaps and create multi-year learning plans
- Develop and implement a sustainable enterprise-aligned sales training program for underwriters
- Create 24–36 month workforce enablement roadmaps and 70-20-10 development pathways
- Embed adoption and reinforcement strategies into learning solution design
- Develop and deliver eLearning, ILT, VILT, and blended content using AI enablement tools
- Facilitate training sessions, workshops, and communities of practice
- Integrate LinkedIn Learning, vendor training, and industry certifications into the Academy
- Lead enterprise initiatives in sales enablement, product knowledge, market engagement, and service excellence
- Measure and report Academy outcomes
- Manage Academy initiatives through Cognota and Stage Gate 1–5 processes
- Lead cross-functional project teams and coordinate instructional design, facilitation, learning technology, communications, and HRBP workstreams
- Set timelines, clarify deliverables, manage dependencies, and keep projects on scope, budget, and schedule
- Provide stakeholder updates and contribute to quarterly Portfolio Reviews
- Support professional development, cross-functional Academy initiatives, and responsible AI adoption
Requirements
What you’ll need- Bachelor’s degree in Learning & Development, Education, Business, Risk Management, Marketing, or related field
- Master’s degree preferred
- 7+ years of experience in learning and development with exposure to underwriting, risk management, service excellence, or commercial functions
- Direct experience implementing and managing sales training or selling skills programs, preferably for underwriting or commercial teams
- Demonstrated ability to design, implement, and manage functional academies or structured learning programs
- Experience in instructional design, facilitation, and content development across multiple modalities
- Familiarity with insurance, underwriting, and commercial distribution frameworks preferred
- Strong stakeholder management and consulting skills
- Proficiency in project and portfolio management processes or platforms, such as Cognota or LMS
- Commitment to professional development through ATD certifications, conferences, or commercial credentials such as CPCU or ARM
- Skills in strategic consulting, business partnering, instructional design, training delivery, facilitation, LMS platforms, eModules, AI-powered tools, digital learning solutions, performance and adoption, business insight, future readiness, collaboration, leadership, communication, analytics awareness, and lifelong learning
Benefits
Comp & perks- Competitive benefits package
- Generous medical, dental, and vision plans
- 401K retirement plan with company match
- Bonus potential for all positions
- Paid Time Off
- Paid holidays throughout the calendar year
- 100% support for continued learning
- Challenging work and the ability to make a difference
- Voice and sense of belonging