Legal Operations & Analytics Manager

ICW Group

. Strategically manage ICW Group’s outside counsel panel across Workers’ Compensation, General Liability, Auto Liability, Coverage, and Bad Faith .

Posted 11/6/2026full-timeUnited StatesSeniorLead💰 $137,617 - $232,082 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing outside counsel relationships and legal operations, with a strong focus on cost management, performance measurement, and the integration of AI technologies into legal workflows. Proven ability to analyze litigation trends and deliver executive-level reporting to drive strategic decision-making.

Highest-signal resume keywords

Legal Operations ManagementOutside Counsel ManagementE-Billing and Legal Spend ManagementAI and Legal Technology ImplementationData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Legal OperationsOutside Counsel ManagementCost Reduction StrategiesLitigation Spend ForecastingBilling AnalyticsPerformance MeasurementMulti-Line-of-Business Scorecard DevelopmentAI IntegrationData-Driven Decision MakingVendor Management

Soft Skills

Relationship ManagementStrategic ThinkingCommunicationCollaborationAnalytical Thinking

Tools & Technologies

MS OfficeAdvanced ExcelE-Billing PlatformsPower BITableau

Certifications & Qualifications

J.D.Paralegal CertificationLegal Operations Credential

Industry Keywords

Workers' CompensationGeneral LiabilityAuto LiabilityCoverageBad FaithP&C InsuranceClaims LitigationLegal Performance MeasurementBilling PoliciesLitigation Trends

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Strategically manage ICW Group’s outside counsel panel across Workers’ Compensation, General Liability, Auto Liability, Coverage, and Bad Faith
Lead RFP processes and law firm onboarding/offboarding
Negotiate rates and alternative fee arrangements
Own relationships with panel firms while balancing cost discipline and litigation quality
Manage Workers’ Compensation defense budgets and expand spend visibility across other lines of business
Partner with Finance and Claims leadership on quarterly and annual outside counsel spend forecasting
Identify and execute cost-reduction opportunities
Design, administer, and refine the Defense Attorney Scorecard using objective weighted KPIs
Translate law firm performance results into panel management recommendations
Partner with Data Science and Analytics to enhance legal performance measurement frameworks
Deliver executive-level reporting and trend analyses on law firm performance, litigation spend, and panel effectiveness
Establish and oversee outside counsel billing policies and standards
Conduct billing analytics and invoice audits
Manage the e-billing program and invoice processing controls
Partner with Claim Strategy & Operations and IT to assess, pilot, and deploy AI-driven legal operations solutions
Establish the strategic roadmap for AI adoption within legal operations
Evaluate outside counsel adoption of AI and legal technologies
Develop governance and vendor management frameworks for Coverage and Bad Faith litigation
Manage counsel selection, bad faith escalation protocols, and performance monitoring
Connect Claims, Legal, Finance, and Analytics functions to facilitate data-driven decisions
Produce executive-quality analytics, scorecards, dashboards, and presentations
Evaluate litigation trends and market developments and incorporate insights into long-term legal operations strategy
Operate without supervisory responsibilities

Requirements

What you’ll need

Bachelor’s degree in a related field required, or equivalent combination of education and experience
Minimum of 7 years’ experience in legal operations, outside counsel management, or claims litigation management
Experience preferably within a P&C or workers' compensation insurance carrier
Strong computer skills with MS Office
Advanced Excel required
Experience with e-billing and legal spend management platforms
Demonstrated interest in applying AI/legal technology to operational workflows
No employment sponsorship offered
Experience with BI/data tools such as Power BI or Tableau preferred
J.D., paralegal certification, or equivalent legal operations credential preferred
Prior experience building or administering a multi-line-of-business outside counsel scorecard or panel program preferred
Experience piloting or implementing AI-enabled legal or claims technology preferred
Insurance industry experience across multiple lines of business preferred
Ability to work in an office environment and regularly sit, walk, stand, talk, and hear

Benefits

Comp & perks

Competitive benefits package
Medical, dental, and vision plans
401K retirement plan with company match
Bonus potential for all positions
Paid Time Off
Paid holidays throughout the calendar year
100% support for continued learning
Challenging work and ability to make a difference
Voice and sense of belonging