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ICW Group

Product Business Support Specialist

ICW Group

. Provide end-to-end project management for product business solutions .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $83,017 - $140,003 per yearWebsite

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Provide end-to-end project management for product business solutions
  • Partner with business leaders and executives to identify process gaps, write requirements, and define project roadmaps
  • Elicit, analyze, and document detailed business solutions across multiple teams and systems
  • Gather rates, rules, and forms requirements from Product and Actuarial teams and coordinate with IT and Underwriting implementation liaisons
  • Coordinate updated requirements when filing objections change rates, rules, or forms implementation
  • Track dependencies and process gaps and define and document solutions with business and technical subject matter experts
  • Coordinate resource allocation and provide stakeholder updates on objectives, schedules, status, conflicts, and dependencies
  • Monitor project activities, resource constraints, and team progress; communicate issues requiring attention
  • Coordinate Product and Actuarial user acceptance testing, user access, test cases, test results, defect reporting, fixes, and re-testing
  • Support implementation, deployment, and post-implementation of product business solutions
  • Partner with PMO, IT, Underwriting, and line-of-business partners to align deployment deliverables and resolve shared system impacts
  • Fast-track internal development work and support feature enhancements, documentation, and project management
  • Provide ongoing production support and collaborate with technical teams to analyze and resolve user issues
  • Assign, document, track, and escalate business issues through the implementation lifecycle
  • No supervisory responsibilities

Requirements

What you’ll need
  • Bachelor's degree from four-year college or university required with a major or emphasis in Business, Information Technology, Insurance, or related field; additional experience may be considered in lieu of degree
  • Minimum 5 years of insurance experience required
  • Minimum 3 years of relevant technical insurance product (rates, rules, forms) experience required
  • Knowledge of the insurance end-to-end process
  • Understanding of dependencies and downstream process impacts
  • Outstanding communication and documentation skills in business process and technical formats
  • Expertise in project management techniques
  • High level business knowledge in at least one functional business area
  • Working experience interacting with Information Systems and Technical Engineers
  • Strong analytical skills and ability to create compelling business cases
  • Ability to conduct effective meetings with business and project teams
  • Ability to translate business user needs into specifications
  • Understanding of insurance product implementation lifecycles
  • Experience writing business requirements and business test specifications
  • Working knowledge of Jira, Confluence and Visio preferred
  • Employment sponsorship is not offered for this opportunity
  • CPCU, AINS or other insurance industry designation desirable; CBAP, PMP or CAPM certifications a plus

Benefits

Comp & perks
  • Competitive benefits package
  • Generous medical, dental, and vision plans
  • 401K retirement plan with company match
  • Bonus potential
  • Paid Time Off
  • Paid holidays throughout the calendar year
  • 100% support for continued learning
  • Equal Opportunity Employer