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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting skills and a commitment to delivering exceptional customer service in a collaborative environment. Proficient in identifying trends and providing insights for process improvements while maintaining high attention to detail.
Highest-signal resume keywords
Technical TroubleshootingCustomer Support SystemsProblem-Solving SkillsCollaborationInternet Service Provider Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical TroubleshootingCustomer SupportHigh-Volume Technical SupportProcess ImprovementAttention to Detail
Soft Skills
EmpathyPatienceProfessionalismCreative ThinkingCommunication
Tools & Technologies
CRM SystemsTicketing Systems
Industry Keywords
Internet Service ProviderCustomer InteractionTechnical Concepts
About the role
Key responsibilities & impact- Troubleshoot wireless, fiber internet, and phone services to resolve customer issues accurately and efficiently
- Provide a consistently high level of service to existing IdeaTek customers
- Collaborate with internal teams to ensure timely resolutions and positive customer outcomes
- Identify trends or recurring issues and share insights to support process improvements
- Proactively follow up to confirm issues are resolved and expectations are met
- Demonstrate empathy, patience, and professionalism in every customer interaction
Requirements
What you’ll need- 2+ years of experience in a technical troubleshooting role, help desk, or high-volume technical support role
- Demonstrated aptitude for technical troubleshooting
- Availability to work M-F 8a-5p during training and then 8a-5p, 9a-6p or 10a-7p as the regular work schedule, with occasional weekend coverage as needed
- Ability to work effectively in a collaborative, team-oriented environment
- Previous experience in an internet service provider (ISP) environment is helpful
- Familiarity with CRM, ticketing, or customer support systems is helpful
- Experience explaining technical concepts in a clear, customer-friendly way is helpful
- Strong problem-solving skills with a genuine desire to find solutions
- Demonstrated ability to think creatively when helping others
- High attention to detail with a focus on accuracy and follow-through
- Commitment to delivering service that consistently exceeds expectations
- Must be located in Kansas, Arizona, Tennessee, Oklahoma, or Missouri
- This role is not eligible for Visa sponsorship
- This role is not eligible for relocation
Benefits
Comp & perks- Competitive pay + bonus potential
- Medical, dental, vision, and life insurance
- 401k with match
- Free coaching/counseling for employees & families
- Free internet service (if available in your area) or internet reimbursement
- Tuition reimbursement for personal and professional growth
- Community engagement opportunities
- Culture that values results, effort, and integrity