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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management within technical support environments, with a strong ability to communicate effectively with multiple stakeholders and apply strategic and tactical thinking to incident resolution.
Highest-signal resume keywords
Incident ManagementTechnical Support ExperienceStakeholder CommunicationStrategic ThinkingITIL Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementChange ManagementRelease Management
Soft Skills
CommunicationStrategic Thinking
Certifications & Qualifications
ITIL Certification
Industry Keywords
Technical SupportStakeholders
About the role
Key responsibilities & impact- Gestionar incidentes en un entorno de soporte técnico
- Coordinar y comunicarse con múltiples stakeholders
- Aplicar pensamiento estratégico y táctico a la gestión de incidentes
Requirements
What you’ll need- Experiencia en ambientes de soporte técnico
- Mínimo 1-2 años de experiencia
- Conocimiento y práctica comprobada en roles de Gestión de Cambio o Gestión de Liberaciones – Es un PLUS
- Certificación ITIL – deseable pero no obligatorio
- Habilidad de comunicación con múltiples stakeholders
- Pensamiento estratégico y táctico
- Altos deseos de superación
Benefits
Comp & perks- Crecimiento profesional
- Trabajo remoto
- Programas de capacitaciones
- Plan Médico Empresarial
- Convenios y descuentos comerciales y educativos
- Previplan
- Salario competitivo
- Prestaciones de ley