Community Engagement Ambassador

IEHP

. Represent IEHP as a strategic ambassador at community events, health fairs, conferences, and public forums .

Posted 10/14/2026full-timeRancho Cucamonga • California • United StatesMid-LevelSenior💰 $71,573 - $93,038 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community engagement strategies, partnership development, and outreach initiatives to enhance member retention and service utilization. Proficient in analyzing regional data and quality insights to inform strategic planning and execution.

Highest-signal resume keywords

Community Engagement StrategiesPartnership DevelopmentOutreach InitiativesData AnalysisPublic Speaking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Outreach ExperienceManaged Care ExperienceData InputBasic AnalysisEvent PlanningLogistics CoordinationPerformance MetricsMedi-Cal KnowledgeMedicare KnowledgeBilingual Communication

Soft Skills

Excellent Interpersonal SkillsOrganizational AbilityStrong Problem-Solving CapabilityTelephone CourtesyHigh Degree of Patience

Tools & Technologies

Word ProcessingSpreadsheet Software

Certifications & Qualifications

California Driver's LicenseMedi-Cal Marketing Test

Industry Keywords

Health PlanCommunity-Based OrganizationsCultural SensitivityPublic HealthSociology

About the role

Key responsibilities & impact

Represent IEHP as a strategic ambassador at community events, health fairs, conferences, and public forums
Build and execute engagement strategies tailored to regional needs using community, quality, and analytics insights
Develop event concepts, partnership engagement plans, and localized outreach approaches supporting member retention and organizational priorities
Build, strengthen, and manage relationships with county and city officials, CBOs, faith-based organizations, academic institutions, providers, and community partners
Identify and cultivate new community-based organizations and key partners
Provide dotted-line influence and guidance to partners and internal stakeholders
Design, initiate, and lead community engagement strategies improving member retention, service utilization, and community trust
Collaborate with Marketing, Sales, and Quality to align strategies with organizational objectives
Lead event planning and execution, including concept creation, logistics, partner coordination, and post-event evaluation
Ensure outreach strategies, partnerships, sponsorships, presentations, materials, and public communications remain compliant, accurate, culturally responsive, and audit-ready
Serve as a point of contact during community engagement-related audits
Collect, analyze, and apply regional member data, quality insights, and community feedback
Coordinate follow-up with clinical teams and departments to address member needs, support service navigation, and close care gaps
Partner with Community Wellness Center leadership to drive member engagement and expand center utilization
Plan and execute partner network meetings and promote IEHP programs, services, and resources
Lead or co-lead Regional Tables and community workgroups; manage scheduling, agendas, logistics, and facilitation
Represent IEHP and Live Well IE across multiple business units and ensure follow-up on action items
Maintain advanced knowledge of IEHP benefits, Medicare, Medi-Cal, and organizational programs
Meet monthly performance metrics related to community engagement, partner development, member referrals, and regional impact
Perform other duties required to support Health Plan operations and department business needs

Requirements

What you’ll need

At least three (3) years of outreach or managed care experience required
Experience in health plan or market/sales services related work required
Bachelor’s degree in Human Development, Public Health, Sociology, or any related field from an accredited institution required
In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position
Must be able to satisfactorily pass IEHP’s Medi-Cal Marketing test within three (3) months of employment
Must have a valid California Driver’s license and valid automobile insurance
Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
Understanding and sensitivity to a multi-cultural environment and community
Knowledge of Medicare managed care and Medi-Cal managed care preferred
Bilingual (IEHP Threshold Language) preferred
Verbal and written, word processing, and spreadsheet capabilities
Data input and basic analysis
Excellent interpersonal/communication skills, public speaking, and presentation skills with communities of diverse education, socio-economic, cultural, and professional backgrounds
Organizational ability
Telephone courtesy and high degree of patience
Strong problem-solving capability
Ability to drive and travel throughout the entire Inland Empire
Ability to work evenings and weekends at community events as needed
Ongoing face-to-face and group connections, conversations, and presentations with IEHP members, the general community, community/faith-based agencies, and other partnering agencies and leaders

Benefits

Comp & perks

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance