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IEHP

Engineer I – Integrated Operations

IEHP

. Monitor Windows and Linux servers, infrastructure, and business-critical systems using SolarWinds, Dynatrace, and Elastic Search .

Posted 10/16/2026full-timeRancho Cucamonga • California • United StatesJuniorMid-Level💰 $91,250 - $120,910 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring Windows and Linux servers, utilizing tools like SolarWinds and Dynatrace, while effectively responding to system alerts and incidents. Proficient in Python and PowerShell scripting for automation and integration, with a strong understanding of operational support and incident management.

Highest-signal resume keywords
Monitoring Windows ServersMonitoring Linux ServersPython ScriptingPowerShell ScriptingIncident Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
System MonitoringIncident TriageLog ReviewBasic TroubleshootingAutomationConfiguration ManagementREST APIsTCP/IP NetworkingAPM ToolsService Validation
Soft Skills
Critical ThinkingDecision-MakingCommunicationCollaborationProblem Solving
Tools & Technologies
SolarWindsDynatraceElastic SearchMicrosoft Windows ServerMicrosoft Office 2013/2016/O365CitrixVDI
Certifications & Qualifications
Associate’s Degree in Computer-Related Field
Industry Keywords
Operational SupportDevOpsSRE ActivitiesIncident Response WorkflowsHealth Plan Operations

Tech Stack

Tools & technologies
CitrixCloudLinuxPythonTCP/IP

About the role

Key responsibilities & impact
  • Monitor Windows and Linux servers, infrastructure, and business-critical systems using SolarWinds, Dynatrace, and Elastic Search
  • Respond immediately to system alerts, performance degradation, service interruptions, and hardware-level warnings
  • Perform initial incident triage, including log review, validation, and basic troubleshooting
  • Escalate issues based on severity, impact, and predefined runbooks
  • Maintain situational awareness of server and infrastructure health across on-premises and cloud environments
  • Interpret syslog, Windows event logs, SNMP traps, and basic packet data
  • Identify patterns and surface recurring issues for engineering reviews
  • Support security-related monitoring by escalating suspicious activity, anomalies, or potential indicators of compromise
  • Document incidents, escalation notes, resolution steps, and system behavior in the ticketing system
  • Follow SOPs, runbooks, and incident response workflows
  • Support major incident bridges and provide real-time system health updates
  • Participate in alternative shift work or 24/7 coverage models as operationally required
  • Assist with automated or routine operational checks, heartbeat verifications, and service-status validation
  • Coordinate with engineering teams to validate system states after maintenance windows and deployments
  • Perform other duties required to support Health Plan operations and department business needs

Requirements

What you’ll need
  • A minimum of two (2) years of experience required in a combination of operational support, design/administration of monitoring products, monitoring and configuration management for scalable environments, basic scripting in Python and PowerShell, and DevOps and SRE activities and understanding of industry best practices
  • Associate’s degree in a computer-related field or similar technical field from an accredited institution required
  • In lieu of the required degree, a minimum of two (2) years of additional technical operational support experience is required
  • Working knowledge of Python and PowerShell scripting
  • Experience automating processes and integrating tools using REST APIs
  • Knowledge of APM/ITIM tools such as Dynatrace or Elastic Search
  • Knowledge of Microsoft Windows Server, Microsoft Windows 10/11, and Microsoft Office 2013/2016/O365 products
  • Knowledge of TCP/IP networking, Citrix, and VDI
  • Strong planning, organization, critical thinking, decision-making, and communication skills
  • Interpersonal, collaboration, proactive application monitoring, and technical troubleshooting skills
  • Ability to problem solve using analytical and critical thinking
  • Ability to collaborate and communicate in a team-based environment
  • Must be able to lift, push, or pull up to 50 lbs.; items over 50 lbs. require assistance
  • Back support belts must be worn when lifting, pushing, or pulling items

Benefits

Comp & perks
  • Competitive salary
  • State of the art fitness center on-site
  • Medical Insurance with Dental and Vision
  • Life, short-term, and long-term disability options
  • Career advancement opportunities and professional development
  • Wellness programs that promote a healthy work-life balance
  • Flexible Spending Account – Health Care/Childcare
  • CalPERS retirement
  • 457(b) option with a contribution match
  • Paid life insurance for employees
  • Pet care insurance