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IEHP

IT Specialist II – Service Desk

IEHP

. Provide advanced remote technical support and operational guidance within IT Infrastructure Services .

Posted 10/17/2026full-timeRancho Cucamonga • California • United StatesMid-LevelSenior💰 $71,573 - $93,038 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing advanced technical support and operational guidance within IT Infrastructure Services, with a strong focus on optimizing processes and enhancing technology adoption. Proficient in managing enterprise applications and ensuring compliance with quality program goals in the healthcare industry.

Highest-signal resume keywords
Service Desk SupportWindows Operating SystemMacOS Operating SystemITIL v4 CertificationActive Directory

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
ITSM ToolsTicketing SystemsPowerShell ScriptingNetworking ConceptsClient/Server ApplicationsMicrosoft Office SuiteEnterprise Application SupportTechnical Issue ResolutionHardware SupportProcess Optimization
Soft Skills
Excellent Communication SkillsCustomer Service SkillsAttention to DetailAdaptabilityTeam Collaboration
Tools & Technologies
Microsoft EntraCitrixVDIVDAM365
Certifications & Qualifications
CompTIA A+CompTIA Network+CompTIA Security+ITIL v4Microsoft Certified Fundamentals
Industry Keywords
Healthcare IndustryHEDISCAHPSNCQA AccreditationSecurity Governance

Tech Stack

Tools & technologies
CitrixDNSITSMMacOSTCP/IP

About the role

Key responsibilities & impact
  • Provide advanced remote technical support and operational guidance within IT Infrastructure Services
  • Resolve complex technical issues using discretion and independent judgment
  • Design solutions and influence IT policy and operational improvements
  • Administer enterprise applications and support security governance
  • Optimize processes and evaluate workflows to enhance organizational efficiency and technology adoption
  • Consult frequently with stakeholders
  • Recommend and implement operational and technology changes
  • Incorporate IEHP Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation
  • Provide Service Desk support and enterprise application support
  • Distribute supplies and equipment to in-house departments
  • Provide on-call support after hours and weekends, with escalations as needed

Requirements

What you’ll need
  • Four (4) years of experience in Service Desk environment required
  • Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
  • Experience with ITSM tools and ticketing systems
  • Hands-on IT hardware support experience (repair/refurbishing/upgrading/etc.)
  • Experience with Active Directory, Exchange, Microsoft Entra, and enterprise-level application support required
  • Experience in Service Desk environment, preferably in the healthcare industry
  • Associate’s degree from an accredited institution preferred
  • In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position
  • Bachelor’s degree from an accredited institution preferred
  • IT certifications such as CompTIA A+/Network+/Security+, ITIL v4, or Microsoft Certified Fundamentals (AZ-900, etc.) preferred
  • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
  • Client/Server applications using relational databases
  • Proficiency with Microsoft Windows operating system, M365 Microsoft Office Suite; 2013/2016/2019/Office products: Word, Excel, PowerPoint, and Access
  • PowerShell/scripting experience
  • Citrix/VDI/VDA knowledge
  • Networking concepts (TCP/IP, DNS, VPN)
  • Familiarity with ITSM tools and ticketing systems
  • ITIL, CMDB, Problem/Change/Release Management understanding
  • Excellent verbal/written communication and customer service skills
  • Strong attention to detail required
  • Ability to work effectively across teams and adapt in a dynamic, fast-paced environment
  • Schedule may include evenings, holidays, and weekends
  • Ability to provide on-call support after hours and weekends
  • Ability to distribute supplies and equipment; items weighing more than 50 lbs. require assistance
  • Back support belts must be worn when lifting, pushing, or pulling items

Benefits

Comp & perks
  • Competitive salary
  • State of the art fitness center on-site
  • Medical Insurance with Dental and Vision
  • Life, short-term, and long-term disability options
  • Career advancement opportunities and professional development
  • Wellness programs that promote a healthy work-life balance
  • Flexible Spending Account – Health Care/Childcare
  • CalPERS retirement
  • 457(b) option with a contribution match
  • Paid life insurance for employees
  • Pet care insurance