Supervisor, Social and Community Service

IEHP

. Supervise, coordinate, and support implementation of Social and Community Services Programs .

Posted 10/1/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $104,042 - $137,842 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Social and Community Services Programs, with a focus on team leadership, quality improvement, and compliance with healthcare standards. Proficient in case management, community outreach, and building relationships with healthcare providers and community organizations.

Highest-signal resume keywords

LCSW LicenseSocial Work ManagementCommunity Health ProgramsHEDIS ComplianceBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementData AnalysisQuality AssurancePerformance ImprovementProgram DevelopmentTraining and DevelopmentHealthcare ComplianceCommunity OutreachMotivational InterviewingLEAN Methodology

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsCollaboration Skills

Tools & Technologies

MedHokMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Certifications & Qualifications

LCSW License

Industry Keywords

Managed CareMedi-CalMedicareHEDISSocial Determinants of HealthCommunity ResourcesBehavioral HealthPromotora ProgramsMulticultural CommunitiesHealthcare Services

About the role

Key responsibilities & impact

Supervise, coordinate, and support implementation of Social and Community Services Programs
Build and manage a high-performing team
Plan, assign, schedule, and review team work while adhering to quality standards
Hire, train, develop, conduct performance reviews, and administer corrective action when applicable
Set professional goals and address barriers to members’ care
Develop processes and workflows that improve member and team-member experience
Support smooth transitions of care and member wellbeing
Educate, coach, and support the SCS team in partnership with hospitals and providers
Discuss complex cases, assist with escalated member needs, and recommend further action
Develop agendas and lead monthly team meetings
Track strategic goals, outcomes, KPI data, productivity, and HEDIS compliance contributions
Communicate field intelligence to the SCS Manager
Resolve service issues and represent Community Health and IEHP leadership
Liaise with SCS teams, provider offices, and community-based organizations
Nurture relationships with healthcare providers, community organizations, and stakeholder partners
Work with providers, community organizations, and leaders to improve quality metrics and PHM Bold Goals 50x2025
Attend and represent the SCS department at IEHP meetings and external events
Coordinate special projects with the SCS Manager and community partners
Share best practices, strengthen education and outreach, and promote care connections and disease prevention
Conduct chart audits, quality assurance checks, coaching, clinical support, and shadowing
Assist with closing complex and escalated member cases
Facilitate regular case conferences
Identify performance issues, care gaps, and operational efficiency opportunities
Train team members on IEHP policies, regulations, procedures, workflows, and electronic medical management systems such as MedHok
Monitor continuous quality improvement involving healthcare access, primary care, prevention, social determinants of health, and HEDIS gaps
Implement the LEAN model for program standards, processes, and training
Act on behalf of the Manager when needed
Attend meetings, provide training, and perform next-level representation as required

Requirements

What you’ll need

At least three (3) years of experience in supervision/management, managed care/IPA/clinic setting, or delivering presentations/trainings to varied audiences
Experience with State Health Programs (Medi-Cal/Medicare), case coordination, community health work/Promotora programs, community outreach, behavioral health/substance use disorder programs, case management, or acute care
Experience leading a team and operations with accountability for outcomes
Master’s degree in Social Work from an accredited institution required
Active, unrestricted, and unencumbered LCSW license issued by the California Board of Behavioral Sciences required
Knowledge of Medicare, Medi-Cal, HEDIS, MCAS, DHCS, and NCQA required
Knowledge of social determinants of health, community resources in San Bernardino/Riverside counties, healthcare services, CHW roles, and multicultural communities
Bilingual in one of IEHP threshold languages is highly desirable: English, Spanish, Chinese, or Vietnamese
Excellent verbal, communication, and interpersonal skills
Motivational interviewing or similar empathy-based communication skills
Computer skills including typing, data entry, email, Word, Excel, Outlook, and PowerPoint
Planning, organization, time management, critical thinking, analytical, problem-solving, and collaboration skills
Ability to organize and prioritize workload, work under pressure, work independently, and maintain attention to detail
Ability to engage team members by phone, in members’ homes, in the community, and other settings
Ability to develop relationships with community-based organizations and leaders
Must be able to lift 25 lbs.
75% driving travel required in assigned Riverside and San Bernardino County territories
Must be willing and able to travel to members’ homes
Must be willing to work flexible schedules including evenings and weekends when needed

Benefits

Comp & perks

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance
Telecommuting/remote work location upon completing necessary steps and receiving HR approval