System Transformation Operations Facilitator

IEHP

. Coordinate operational activities supporting STAR-led transformation initiatives, organizational improvement efforts, and enterprise engagement activities .

Posted 9/16/2026full-timeRancho Cucamonga • California • United StatesMid-LevelSenior💰 $91,250 - $120,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enterprise operations and transformation initiatives, with a strong focus on operational planning, stakeholder engagement, and continuous improvement principles. Proficient in developing governance processes and communication systems to enhance organizational effectiveness.

Highest-signal resume keywords

Enterprise Operations ManagementTransformation OperationsStakeholder EngagementOperational PlanningLean Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational WorkflowsGovernance ProcessesProgram ManagementOrganizational ImprovementProcess ModelingOperational ReportingImplementation FrameworksVisual Management SystemsContinuous Improvement PrinciplesHealthcare Operations

Soft Skills

Facilitation SkillsCross-Functional CoordinationEffective CommunicationStakeholder AccountabilityInfluencing Skills

Tools & Technologies

Microsoft Office ProductsSharePointPowerPointExcelVisio

Certifications & Qualifications

Certified TrainerGroup Facilitator

Industry Keywords

Enterprise TransformationOperational ExcellenceOrganizational ChangeGovernance CoordinationEngagement Strategies

About the role

Key responsibilities & impact

Coordinate operational activities supporting STAR-led transformation initiatives, organizational improvement efforts, and enterprise engagement activities
Lead coordination and operational support for organizational improvement programs, engagement campaigns, conferences, and continuous improvement initiatives
Manage cross-functional stakeholder relationships, executive communication, deliverable oversight, issue escalation, operational alignment, and stakeholder accountability
Coordinate operational planning, governance workflows, implementation timelines, reporting processes, and execution activities
Monitor operational performance, initiative progress, stakeholder commitments, execution risks, transformation activities, deliverables, and implementation objectives
Oversee transformation communications, engagement activities, program updates, resource distribution, and communication workflows
Maintain operational repositories, governance tools, communication systems, workflow resources, standardized processes, collaboration platforms, vendor-supported systems, and transformation infrastructure
Coordinate executive support activities including leadership reporting, presentation materials, initiative communications, meetings, accountability tracking, and follow-through
Sustain visual management systems, huddle boards, mission control environments, operational dashboards, and transformation infrastructure
Develop and maintain coordination systems, implementation workflows, governance processes, reporting cadences, procurement support, budget coordination, and sustainment processes
Conduct operational research, program assessments, and organizational analysis; develop recommendations and operational insights
Apply systems thinking and continuous improvement principles to improve operational effectiveness and transformation capabilities
Perform other duties as required to support Health Plan operations and department needs

Requirements

What you’ll need

Five (5) years of demonstrated experience at a professional level in enterprise operations, transformation operations, program management, organizational improvement, operational excellence and/or cross-functional initiative coordination
Experience leading or coordinating complex enterprise initiatives, governance activities, stakeholder engagement, operational planning, and execution management within a matrixed organization environment
Experience developing and sustaining operational workflows, governance processes, standard work, communication systems, and enterprise support infrastructure
Prior healthcare experience
Bachelor's degree from an accredited institution
Advanced knowledge of enterprise transformation operations, organizational improvement systems, and continuous improvement principles
Knowledge of operational planning, governance coordination, stakeholder management, and execution oversight
Knowledge of enterprise program coordination, operational workflows, and organizational engagement strategies
Knowledge of Lean Transformation, systems thinking, operational excellence, and organizational change principles
Knowledge of executive communication, presentation development, and operational reporting methodologies
Knowledge of visual management systems, Managing for Daily Improvement (MDI), standard work, and operational reporting
Ability to develop operational workplans, governance structures, communication materials, and implementation frameworks
Ability to coordinate multiple enterprise initiatives and operational activities simultaneously
Strong facilitation, stakeholder engagement, and cross-functional coordination skills
Ability to analyze and document complex business processes using process modeling tools such as Microsoft Office Products (Word, Excel, SharePoint, PowerPoint, Visio, PowerPoint, etc.)
Ability to manage competing priorities within aggressive timelines and evolving organizational environments
Ability to influence and collaborate with executive leadership, operational stakeholders, facilitators, and cross-functional teams
Ability to communicate effectively with executives, operational leaders, frontline teams, and external stakeholders
Master's degree from an accredited institution preferred
Certified trainer or group facilitator preferred

Benefits

Comp & perks

Competitive salary
State of the art fitness center on-site
Medical Insurance with Dental and Vision
Life, short-term, and long-term disability options
Career advancement opportunities and professional development
Wellness programs that promote a healthy work-life balance
Flexible Spending Account – Health Care/Childcare
CalPERS retirement
457(b) option with a contribution match
Paid life insurance for employees
Pet care insurance