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Key Relationship Manager
IFX Payments. Win and grow relationships with fund managers, fund administrators, corporate service providers and the wider fund ecosystem across DIFC and ADGM .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the UAE funds ecosystem, including fund administration and services, with a strong ability to build relationships and drive new business. Proficient in navigating compliance requirements and KYC processes while effectively managing client interactions and sales pipelines.
Highest-signal resume keywords
UAE Funds Ecosystem ExperienceClient Relationship ManagementSales Process LeadershipKYC and Onboarding ExpertiseFluent English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fund AdministrationFund ServicesTransaction BankingFX and Cross-Border PaymentsSalesforce CRMCompliance with DFSA and FSRAFund OnboardingPipeline ManagementAccount ReviewMarket Feedback Analysis
Soft Skills
Strong OrganisationCommercial DriveConfidence in Senior ConversationsFollow-ThroughNetworking
Industry Keywords
DIFCADGMFund ManagersCorporate Service ProvidersSPVsKYCAMLPrivate BankingCustodyRegulatory Changes
About the role
Key responsibilities & impact- Win and grow relationships with fund managers, fund administrators, corporate service providers and the wider fund ecosystem across DIFC and ADGM
- Map the DIFC and ADGM funds landscape and identify and prioritise target accounts
- Track new fund launches, licence approvals and regulatory changes that create opportunities
- Build a pipeline through introductions, referrals, industry events and partner networks
- Represent IFX at networking sessions and industry events in Dubai and Abu Dhabi
- Lead the end-to-end sales process from discovery and solution design through proposal, negotiation and close
- Understand client structures including master funds, feeders, SPVs, GPs and management companies, and tailor account, FX and payment solutions
- Present IFX’s proposition to managing partners, CFOs, COOs and heads of fund operations
- Guide clients through KYC and onboarding with compliance and onboarding teams
- Act as the client’s main point of contact through go-live
- Grow relationships as clients launch new funds and SPVs, adding entities, currencies and payment flows
- Run account reviews and identify cross-sell opportunities, including referrals to the corporate desk
- Develop referral relationships with fund administrators, corporate service providers and advisers
- Record activity, opportunities and client interactions in Salesforce and maintain an accurate pipeline
- Report progress against targets to the Sales Director
- Work with marketing on funds-specific campaigns, content and events
- Share market feedback on product gaps, pricing and competitor activity
- Ensure sales activity complies with DFSA, FSRA and IFX policy requirements
- Work with compliance on AML, KYC and sanctions requirements
Requirements
What you’ll need- Solid experience of the UAE funds ecosystem, in fund administration, fund services, corporate services, private banking, custody or transaction banking
- Working knowledge of how funds and SPVs are established, administered and banked in DIFC and ADGM, and of the DFSA and FSRA frameworks
- An established network across fund managers, administrators and service providers in the UAE
- Commercial drive, with a track record of winning new business or clearly influencing revenue, even if not in a pure sales title
- Confidence to lead senior conversations and explain FX and cross-border payments simply
- Strong organisation, follow-through and comfort working in a CRM
- Fluent English
- Experience in FX, payments or transaction banking (desirable)
- Familiarity with fund onboarding and KYC for complex, multi-layered structures (desirable)
- Arabic or another regional language (desirable)
- A degree in finance, business or a related field, or equivalent professional experience (desirable)
Benefits
Comp & perks- Enrolment into DEWS
- Private healthcare
- 25 days’ annual leave, plus an extra day off for your birthday!
- Eligible employees can take part in our Work from Abroad scheme for up to 2 weeks per year
- Annual Leave Loyalty Scheme where annual holiday entitlement increases by 1 day per year after 3 full years of service
- Annual flight expense scheme
- Enhanced maternity & paternity pay after a year’s service