Head of Chat, Conversion

IGAMINGHUNT

. Take full ownership of chat-generated revenue across human-operated conversations and AI-powered chat solutions .

Posted 10/28/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading chat operations, developing high-converting chat scripts, and implementing quality assessment frameworks to drive revenue and enhance customer engagement. Proven ability to manage multi-level teams and collaborate with senior leadership on strategic initiatives in the adult chat industry.

Highest-signal resume keywords

Chat Operations LeadershipHigh-Converting Chat Script DevelopmentQuality Assessment Framework ImplementationCommercial Understanding of Paid-Chat MonetizationTeam Management and Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Chat Conversion StrategiesConversation Flow OptimizationPerformance Evaluation StandardsRevenue Performance ReportingAI-Powered Chat Development

Soft Skills

Leadership SkillsStrategic MindsetCommunication SkillsCoaching and Development

Industry Keywords

Adult Paid-Chat OperationOnlyFansFan-Platform AgencyCustomer EngagementEthical Sales Practices

About the role

Key responsibilities & impact

Take full ownership of chat-generated revenue across human-operated conversations and AI-powered chat solutions
Lead and develop the entire chat operations function, managing team leads and establishing accountability for team performance and results
Develop and refine chat conversion strategies
Create, review, and optimize chat scripts, conversation flows, and response guidelines
Establish quality assurance and performance evaluation standards, including conversation scoring frameworks
Monitor operational and commercial performance and identify improvement opportunities
Develop and optimize AI-powered chat capabilities
Support team leads in coaching and developing chat specialists across a 24/7 operation
Collaborate with senior leadership on commercial priorities, operational improvements, and development of the chat function
Report directly to the CEO on revenue performance, conversion results, operational challenges, and growth opportunities

Requirements

What you’ll need

Proven experience leading a full-scale chat department within an OnlyFans or similar fan-platform agency, cam business, or another adult paid-chat operation
Previous responsibility for a multi-level team structure, including direct management of team leads rather than supervision of individual chat operators only
Strong commercial understanding of paid-chat monetization
Demonstrated hands-on expertise in developing high-converting chat scripts
Practical experience designing and implementing chat quality assessment frameworks, including conversation scoring criteria and performance evaluation standards
Ability to evaluate chat performance beyond operational activity metrics, focusing on conversion quality, customer engagement, and revenue outcomes
Strong leadership and people management skills
Strategic mindset combined with a hands-on approach to improving chat processes, communication quality, and commercial results
Commitment to ethical, customer-oriented sales practices
Comfortable working with adult (18+) content and managing communication in this industry
English at Upper-Intermediate (B2) level or higher
Ability to communicate confidently with international teams, lead discussions, and report directly to senior management

Benefits

Comp & perks

Fully remote work within an international business
Senior leadership role with direct reporting to the CEO
Opportunity to take ownership of a key revenue-generating function and directly influence commercial performance
Involvement in the development of AI-powered chat solutions and the evolution of customer engagement processes
Freedom to shape operational strategies, team structures, and performance standards
Opportunities for professional development and long-term growth
Dynamic working environment with meaningful responsibility and the ability to implement improvements