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Ignít - A Claranet Portugal Company

Application Support Technician

Ignít - A Claranet Portugal Company

. Provide application support, troubleshooting incidents and service requests .

Posted 10/2/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support, including troubleshooting, SQL query execution, and database management across MySQL, Oracle, and SQL Server. Proficient in maintaining high availability of applications in both Windows and Linux environments while adhering to ITIL principles.

Highest-signal resume keywords
Application SupportSQL Query ExecutionDatabase ManagementWindows And Linux EnvironmentsITIL Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLMySQLOracleSQL ServerJavaPythonShell ScriptingApplication MonitoringTroubleshootingTechnical Documentation
Soft Skills
Analytical SkillsProblem-SolvingCommunicationTeamworkProactive Mindset
Tools & Technologies
Ticketing ToolsApplication Monitoring Tools
Industry Keywords
ITILAgile MethodologiesService RequestsIncident ManagementContinuous Improvement

Tech Stack

Tools & technologies
JavaLinuxMySQLOraclePythonShell ScriptingSQL

About the role

Key responsibilities & impact
  • Provide application support, troubleshooting incidents and service requests
  • Monitor and maintain business applications, ensuring high availability and performance
  • Analyze and resolve issues related to databases, integrations, and application workflows
  • Execute and optimize SQL queries and scripts to support application maintenance and troubleshooting
  • Support environments running on Windows and Linux operating systems
  • Work with MySQL, Oracle, and SQL Server databases, ensuring data integrity and performance
  • Use ticketing tools to manage incidents, service requests, and escalations according to defined SLAs
  • Collaborate with development, infrastructure, and business teams to identify root causes and implement solutions
  • Create and maintain technical documentation and operational procedures
  • Participate in continuous improvement initiatives to enhance application support processes

Requirements

What you’ll need
  • Degree in Information Technology, Computer Engineering, or a related field
  • Around 3 years of experience in Application Support roles
  • Solid experience working with MySQL, Oracle, and SQL Server databases
  • At least 1 year of experience creating and executing SQL scripts and queries
  • At least 1 year of experience with Java, Python, or Shell scripting/programming
  • At least 1 year of experience working with Windows and Linux environments
  • At least 1 year of experience using ticketing tools for incident and request management
  • Strong analytical and problem-solving skills
  • Good communication and teamwork abilities
  • Proactive mindset and ability to work in dynamic environments
  • Knowledge of ITIL principles and best practices
  • Experience with application monitoring tools
  • Familiarity with Agile methodologies

Benefits

Comp & perks
  • Additional training
  • Salary package according to the role performed
  • Professional development
  • Integration into a dynamic and motivated team for the performance of the role