Systems Associate

Ignite Reading

. Manage assigned internal help desk requests from intake through resolution .

Posted 9/18/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and systems administration, with a strong focus on managing help desk requests, troubleshooting issues, and maintaining documentation. Proficient in utilizing HubSpot CRM and Google Workspace to enhance processes and ensure data hygiene.

Highest-signal resume keywords

IT Support ExperienceCompTIA A+ CertificationHubSpot CRM ProficiencyGoogle Workspace ExperienceProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingSystems AdministrationUser Account ManagementData HygieneDocumentation DevelopmentWorkflow AutomationSecurity CompliancePermissions ReviewAI Model UtilizationOnboarding Training

Soft Skills

Communication SkillsAttention to DetailOrganizational SkillsInterpersonal SkillsFlexibility

Tools & Technologies

HubSpotGoogle WorkspaceGoogle Admin Console

Certifications & Qualifications

CompTIA A+

Industry Keywords

IT SupportSystems AdministrationHelp Desk ManagementRemote WorkCompliance Activities

About the role

Key responsibilities & impact

Manage assigned internal help desk requests from intake through resolution
Troubleshoot routine account, access, application, device, and systems issues
Research unfamiliar issues using documentation and vendor resources
Communicate with requesters, document work, and close resolved requests
Escalate complex, sensitive, or policy-related issues
Develop and maintain IT resources, guides, and documentation
Provide frontline support for HubSpot and connected tools
Support CRM data hygiene, documentation, process consistency, user audits, and permissions reviews
Complete onboarding, offboarding, and access changes across company systems
Provision, modify, and remove routine user accounts and permissions
Maintain systems records and documentation for IT, HR, security, and compliance
Conduct recurring permissions, access-level, and configuration reviews
Complete assigned security and compliance activities
Develop training materials and provide onboarding and refresher training
Execute IT & Systems projects and implement small-scale workflow enhancements and automations
Identify improvements to support processes, documentation, and workflows
Leverage AI models to automate repetitive systems and workflow tasks
Explore generative AI use cases in HubSpot
Implement AI-assisted CRM data hygiene processes
Build microlearning for effective AI tool usage
Report to the Director, IT and Systems

Requirements

What you’ll need

1-3 years of experience in IT support, systems administration, or related roles
CompTIA A+ certification strongly preferred
Experience with Google Workspace and Google Admin Console required
Experience with HubSpot CRM across Marketing, Sales, Service, and Data Hubs
Practical experience navigating and enhancing new systems and processes
Superior communication, presentation, and interpersonal skills
Exceptional attention to detail and organizational skills
Ability to manage multiple projects
Ability to balance long-term projects with immediate demands
Ability to work in a remote environment with discipline and flexibility
Candidates must be able to work in the United States; application asks about immigration sponsorship

Benefits

Comp & perks

Employee Stock Options
Medical, Dental, and Vision plans (80% employee coverage, 70% dependent coverage)
Short-term Disability (100% employer paid)
401(k) retirement plans with company contribution
12-weeks paid parental leave
Unlimited vacation days
12 paid holidays
Technology Stipend
Wellness Stipend
Voluntary Life Insurance
Professional Development Stipend
Remote work arrangement