Business Performance & Insights Manager

IGS Energy

. Serve as the primary business performance and analytics partner for the Residential Business Unit .

Posted 9/30/2026full-timeRemote • United StatesSeniorLead💰 $113,070 - $180,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business performance analysis, strategic decision support, and operational analytics, with a strong focus on translating complex data into actionable insights. Proficient in developing KPIs, process mapping, and enhancing reporting automation to drive business outcomes.

Highest-signal resume keywords

Business Performance AnalysisData-Driven Decision MakingKPI Design and MeasurementCross-Functional Project LeadershipRoot-Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisQuantitative AnalysisProcess MappingRoot-Cause AnalysisKPI DesignData VisualizationReporting AutomationPerformance MeasurementStrategic PlanningFinancial Analysis

Soft Skills

Executive PresenceFacilitation CapabilityWritten CommunicationVerbal CommunicationCoaching Ability

Industry Keywords

Sales PerformanceCustomer CareWorkforce ManagementRetention InitiativesRevenue IntegrityOperational VariationCustomer ExperienceEnrollment TrendsChannel EffectivenessFinancial Risk Indicators

About the role

Key responsibilities & impact

Serve as the primary business performance and analytics partner for the Residential Business Unit
Monitor business health across sales, enrollment, retention, customer care, collections, revenue integrity, workforce performance, and customer experience
Translate business questions into analytical approaches and deliver practical recommendations
Support the GM and leadership team through recurring business reviews, executive presentations, strategic planning, and decision support
Identify emerging trends, risks, opportunities, and performance gaps
Conduct root-cause analysis, develop hypotheses, test assumptions, and explain performance changes using data
Define business problems, document requirements, map current and future-state processes, and clarify success measures
Help leaders identify the right questions, evaluate alternatives, and make data-informed decisions
Analyze enrollment trends, customer acquisition, channel effectiveness, sales performance, and customer value
Evaluate channel performance, acquisition economics, retention outcomes, and retention initiatives
Analyze customer care performance, contact drivers, workforce management, staffing, productivity, and service levels
Identify drivers of call volume, repeat contacts, customer friction, and operational variation
Quantify improvement opportunities, prioritize actions, and measure results with Customer Care leadership
Analyze delinquency, collections, payment behavior, and customer financial risk indicators
Develop insights to improve revenue recovery and reduce business risk
Partner with Revenue Integrity and Finance on collection performance and bad debt outcomes
Develop and improve executive dashboards, scorecards, and performance reviews
Establish and maintain KPIs, leading indicators, metric definitions, and reporting standards
Provide accurate, timely, and actionable information for leadership decision-making
Increase reporting automation and data visualization effectiveness
Evolve toward a people leadership opportunity by developing analytical and business-partnering capability

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Economics, Analytics, Operations, or a related field
Minimum of 7 years of progressive experience in business performance, business analysis, strategy, operations analytics, project delivery, finance, or related roles
Experience partnering with operations, commercial, finance, and executive leadership teams
Experience translating data and analysis into recommendations influencing strategic and operational decisions
Experience leading cross-functional work from problem definition through implementation and outcome measurement
Strong business analysis, quantitative analysis, and structured problem-solving skills
Ability to synthesize complex data into clear executive narratives, recommendations, and decision options
Experience leading cross-functional projects or initiatives with multiple stakeholders, dependencies, and competing priorities
Proficiency in requirements definition, process mapping, root-cause analysis, KPI design, and benefits measurement
Strong commercial and operational acumen across sales, customer care, workforce management, retention, collections, and customer experience
Ability to collaborate across Operations, Sales, Marketing, Finance, Revenue Integrity, and product or pricing teams
Executive presence, facilitation capability, and strong written and verbal communication skills
Experience improving reporting automation, dashboard usability, metric governance, and analytical processes
People leadership and coaching ability
Applicants must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available
Experience managing or developing analysts is preferred

Benefits

Comp & perks

Comprehensive medical coverage with free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace mental wellbeing support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks
Annual incentive plan based on company performance