Collections Analyst II

IGS Energy

. Manage an assigned portfolio of Commercial & Industrial accounts .

Posted 10/26/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $45,870 - $73,390 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and quantitative skills to interpret aging reports and account data while ensuring compliance with credit and collections policies. Proficient in managing multiple accounts and deadlines, with a focus on clear communication and negotiation in payment arrangements.

Highest-signal resume keywords

Collections ExperienceAnalytical SkillsCRM ProficiencyMicrosoft Excel ExpertiseCommercial Credit Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Aging Report InterpretationBad Debt AccountingCollections FundamentalsPayment Arrangement NegotiationCredit Policy Compliance

Soft Skills

Attention to DetailProfessional CommunicationTact and PersistenceTime ManagementProblem-Solving

Tools & Technologies

CRM SystemsBilling SystemsCollections SoftwareMicrosoft Office

Industry Keywords

Commercial AccountsIndustrial AccountsEnergy IndustryUtilities SectorFraud Experience

About the role

Key responsibilities & impact

Manage an assigned portfolio of Commercial & Industrial accounts
Proactively contact customers by phone and email to secure payment of outstanding balances
Review aging receivables to identify delinquency trends, account-specific issues, and potential bad debt
Recommend appropriate disposition of balances
Collaborate with internal stakeholders to research and resolve complex billing and payment disputes and discrepancies
Negotiate and establish payment arrangements within the policy framework
Escalate exceptions to the Collections Lead and Senior Manager
Document customer contacts, payment commitments, and account actions accurately in CRM and billing systems
Verify credit and collections policy compliance and complete related tasks
Serve as a collections subject matter expert on process, policy, and compliance questions
Escalate credit decisions, collection agency referrals, bankruptcies, and legal matters with supporting analysis and recommended actions
Monitor customer payment behavior and energy market developments affecting C&I risk
Report emerging concerns to the Lead
Perform other duties as assigned

Requirements

What you’ll need

Strong analytical and quantitative skills, including interpreting aging reports and account data
High degree of accuracy and attention to detail with a bias to urgency
Clear and professional communication with customers and internal partners
Ability to navigate difficult payment conversations with tact, persistence, and professionalism
Ability to manage and prioritize multiple accounts and deadlines independently in a remote or hybrid setting
Experience using CRM and billing systems to research, update, and document customer accounts
Proficiency in all Microsoft Office applications, with advanced Excel skills
Degree in Business, Finance, Accounting, or a related field preferred; equivalent skills and experience equally valued
At least two years of collections experience
Commercial credit and collections experience ideally preferred
Additional experience with credit, fraud, and bankruptcy preferred
Understanding of bad debt accounting and collections fundamentals
Experience using collections software preferred
Experience in energy, utilities, or a related industry preferred
Applicants must be authorized to work in the US on a full-time basis
Current or future sponsorship is not supported or available

Benefits

Comp & perks

Comprehensive medical coverage with free telehealth
Dental coverage
Vision coverage
Employer health savings account contributions
Headspace mental wellbeing support
Free mental healthcare visits for employees and dependents
Maven family planning support
Paid family and caregiver leave
Fertility, adoption, and surrogacy services
401(k) plan with company match
Financial wellbeing tools
Paid time off
Tuition reimbursement
Paid leaves
Employee hardship fund
Additional perks
Annual incentive plan based on company performance